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Was shown the men's locker room for a day spa experience. No instructions given on the tour and the attendant just abandoned me to sit out front. Design me at least twice but saying nothing. After 30 min I just collected my belongings and left. 6 or seven employees out front any no one thought to make sure a guy standing with a towel in his hand needed any guidance or help. As someone who's in the customer service business this is the worst high end service experience I've even had. Pay attention to customers.
Most beautiful spa I've ever been to and I've been to quite a few. From the check in process to the intention setting ritual, and every single space that made me physically gasp. This was such a great choice for a spa day in Maui!
I can't say enough about my experience at this spa. Everything from the staff being incredible to the details of how everything is set up, just beautiful! They have a sauna, steam room, cold plunge, pool, and basically everything you'd want for your perfect day at the spa. They also have the option of a coed section to enjoy the pool and even a steam room with the best scent ever!! We love the Kilolani spa and can't wait to come back to visit. If you're on Maui, do yourself a favor and go to this spa. You won't regret it!