Was shown the men's locker room for a day spa experience. No instructions given on the tour and the attendant just abandoned me to sit out front. Design me at least twice but saying nothing. After 30 min I just collected my belongings and left. 6 or seven employees out front any no one thought to make sure a guy standing with a towel in his hand needed any guidance or help. As someone who's in the customer service business this is the worst high end service experience I've even had. Pay attention to customers.
Gina G.
Jun 2024
Most beautiful spa I've ever been to and I've been to quite a few. From the check in process to the intention setting ritual, and every single space that made me physically gasp. This was such a great choice for a spa day in Maui!
Nicole B.
Jun 2024
I can't say enough about my experience at this spa. Everything from the staff being incredible to the details of how everything is set up, just beautiful! They have a sauna, steam room, cold plunge, pool, and basically everything you'd want for your perfect day at the spa. They also have the option of a coed section to enjoy the pool and even a steam room with the best scent ever!! We love the Kilolani spa and can't wait to come back to visit. If you're on Maui, do yourself a favor and go to this spa. You won't regret it!
Brett M.
Jun 2024
This place is incredible. The vibe is really relaxed with an all outdoor feel. Everything is pretty spread out so you never feel crowded, they even have a spot to drop cold water on yourself. Highly recommended! Definitely a big fan of the scented steam room on the guys side, but the mixed steam room is Can't leave out the service. They were extremely welcoming and will get you anything you need. I'll be back!
Maui G.
May 2024
Such a much needed relaxing time. We did the Hydrotherapy Gardens and they were such a blessing. As we did the tour I wasn't really intrigued by them, but the second I got my foot in the salt water pool I was hooked. That pool was by far my fav. It was so relaxing to just sit in it and think about life..meditate! They surprisingly had an ice bath that I tried and really wasn't my thing, but my friend loved it. My 2nd fave was the dry steam room with eucalyptus scented steam. Hope I lost a pound or two too Not only did I enjoy the experience, but the service was top notch too. The ladies were so polite and informative. It was also a pleasure that I think the manager came around to check up on us. Such a time that we will definitely be back for!!
Maria E.
Apr 2024
The most expensive spa I've ever been to. Couples massage for $750 plus the automatically add a 20% tip no matter what. The pools were fine but the old spa was better. AND if you want to use the sauna for couples, it cost $98 to turn it on for 45 minutes! Sheesh! The massage was fantastic but the treatment rooms were ugly and the music was terrible.
Haley C.
Dec 2022
I want to start by saying everyone I encountered was extremely sweet and kind! The people were amazing and it is absolutely not their fault that the spa experience is altered due to the spa being renovated. When I booked my spa appointment, I knew that the spa grande was closed due to the renovation. It was disappointing, but still wanted to try it out! I booked a pedi and message for our trip. I booked a lanai massage, but I was called the next day to say they are not doing them. Again, a little disappointed but I was fine. The area they have created is a little shop and then they are using hotel rooms as spa rooms. Unfortunately, due to the spa being redone, all spa amenities are halted. Therefore, you have a little waiting room with some tea, drinks, snacks etc My pedi was done by the sweetest lady, but she had issues with operating the light for gel. She also didn't know I had gel, but it was confirmed when I checked in. She had to call to confirm and seemed really confused on me wanting gel. She had to redo my nails multiple times and asked me to inform her if the device hit my nail. I did but after several times, I didn't because I felt bad. My pedi just honestly became a reapplication of the gel polish due to it being taken off when she tried to place the light. It is a little bumpy, but I'm fine. For my massage, it was fantastic, but she forgot to apply my face mask. She felt so bad when I asked at the end if I was still receiving one and she gave me a mask to do at home. I went to the little store and they took it off my bill and gave me the mask to still take home. Again, the people here are amazing and so so sweet. I can not say that enough. Overall though, I was a little disappointed. You still pay a high price with the lack of the amenities and it being one of the best spas in the world. I would come back, but when the actual spa is open.
James A.
Jul 2022
I was on vacation with my family when my wife surprised me with a "Grande classic massage," on one of our last days of the trip. I've had plenty of massages before so I generally knew what to expect. Well, this was different. Tony my therapist was amazing. Without me saying a word he knew the areas I hold the most tension (neck, right shoulder, and my feet). That's easy to assume a therapist would know, but he really was able focus on those spots without being painful. And then it was followed up by a hot towel on those areas as part of the massage. Really next level stuff. Really really worth it.
Aspen P.
May 2022
Best spa staff I've ever had. So sweet AND funny!! Highly recommend if you're visiting Maui.
Chris G.
Was shown the men's locker room for a day spa experience. No instructions given on the tour and the attendant just abandoned me to sit out front. Design me at least twice but saying nothing. After 30 min I just collected my belongings and left. 6 or seven employees out front any no one thought to make sure a guy standing with a towel in his hand needed any guidance or help. As someone who's in the customer service business this is the worst high end service experience I've even had. Pay attention to customers.
Gina G.
Most beautiful spa I've ever been to and I've been to quite a few. From the check in process to the intention setting ritual, and every single space that made me physically gasp. This was such a great choice for a spa day in Maui!
Nicole B.
I can't say enough about my experience at this spa. Everything from the staff being incredible to the details of how everything is set up, just beautiful! They have a sauna, steam room, cold plunge, pool, and basically everything you'd want for your perfect day at the spa. They also have the option of a coed section to enjoy the pool and even a steam room with the best scent ever!! We love the Kilolani spa and can't wait to come back to visit. If you're on Maui, do yourself a favor and go to this spa. You won't regret it!
Brett M.
This place is incredible. The vibe is really relaxed with an all outdoor feel. Everything is pretty spread out so you never feel crowded, they even have a spot to drop cold water on yourself. Highly recommended! Definitely a big fan of the scented steam room on the guys side, but the mixed steam room is Can't leave out the service. They were extremely welcoming and will get you anything you need. I'll be back!
Maui G.
Such a much needed relaxing time. We did the Hydrotherapy Gardens and they were such a blessing. As we did the tour I wasn't really intrigued by them, but the second I got my foot in the salt water pool I was hooked. That pool was by far my fav. It was so relaxing to just sit in it and think about life..meditate! They surprisingly had an ice bath that I tried and really wasn't my thing, but my friend loved it. My 2nd fave was the dry steam room with eucalyptus scented steam. Hope I lost a pound or two too Not only did I enjoy the experience, but the service was top notch too. The ladies were so polite and informative. It was also a pleasure that I think the manager came around to check up on us. Such a time that we will definitely be back for!!
Maria E.
The most expensive spa I've ever been to. Couples massage for $750 plus the automatically add a 20% tip no matter what. The pools were fine but the old spa was better. AND if you want to use the sauna for couples, it cost $98 to turn it on for 45 minutes! Sheesh! The massage was fantastic but the treatment rooms were ugly and the music was terrible.
Haley C.
I want to start by saying everyone I encountered was extremely sweet and kind! The people were amazing and it is absolutely not their fault that the spa experience is altered due to the spa being renovated. When I booked my spa appointment, I knew that the spa grande was closed due to the renovation. It was disappointing, but still wanted to try it out! I booked a pedi and message for our trip. I booked a lanai massage, but I was called the next day to say they are not doing them. Again, a little disappointed but I was fine. The area they have created is a little shop and then they are using hotel rooms as spa rooms. Unfortunately, due to the spa being redone, all spa amenities are halted. Therefore, you have a little waiting room with some tea, drinks, snacks etc My pedi was done by the sweetest lady, but she had issues with operating the light for gel. She also didn't know I had gel, but it was confirmed when I checked in. She had to call to confirm and seemed really confused on me wanting gel. She had to redo my nails multiple times and asked me to inform her if the device hit my nail. I did but after several times, I didn't because I felt bad. My pedi just honestly became a reapplication of the gel polish due to it being taken off when she tried to place the light. It is a little bumpy, but I'm fine. For my massage, it was fantastic, but she forgot to apply my face mask. She felt so bad when I asked at the end if I was still receiving one and she gave me a mask to do at home. I went to the little store and they took it off my bill and gave me the mask to still take home. Again, the people here are amazing and so so sweet. I can not say that enough. Overall though, I was a little disappointed. You still pay a high price with the lack of the amenities and it being one of the best spas in the world. I would come back, but when the actual spa is open.
James A.
I was on vacation with my family when my wife surprised me with a "Grande classic massage," on one of our last days of the trip. I've had plenty of massages before so I generally knew what to expect. Well, this was different. Tony my therapist was amazing. Without me saying a word he knew the areas I hold the most tension (neck, right shoulder, and my feet). That's easy to assume a therapist would know, but he really was able focus on those spots without being painful. And then it was followed up by a hot towel on those areas as part of the massage. Really next level stuff. Really really worth it.
Aspen P.
Best spa staff I've ever had. So sweet AND funny!! Highly recommend if you're visiting Maui.
gini albany
Amazing ! Can't wait to go back!