Title: Exceptional Service from Rutan Refrigeration and Air Conditioning!
I recently contacted my home warranty company regarding my master bedroom air conditioner, which was not cooling. To my delight, they assigned Rutan Refrigeration and Air Conditioning to handle the issue, and I couldn't be more impressed!
From the moment I submitted my work order, the communication and professionalism were outstanding. They reached out to me immediately to schedule a diagnostic visit for my split-type air conditioner. The technician arrived on time and conducted a thorough assessment, discovering that the refrigeration coils were leaking.
What impressed me even more was how quickly they acted. The technician ordered the necessary part, and within five business days, it arrived. They promptly scheduled a follow-up visit, and my air conditioner was fixed in no time!
The entire experience was seamless, thanks to Rutan's exceptional follow-ups and updates throughout the process. I genuinely appreciate their dedication to customer service and would highly recommend them to anyone in need of HVAC repairs. Thank you, Rutan Refrigeration and Air Conditioning, for your outstanding work!
About Rutan Refrigeration & Air Conditioning
Rutan Refrigeration & Air Conditioning is a trusted and professional service provider, known for its excellent customer service. Customers often praise the company's knowledgeable technicians, who arrive on time, perform thorough inspections, and ensure HVAC systems work properly. Their services include semi-annual maintenance, deep cleaning, and system check-ups, which leave customers satisfied with improved cooling performance in their homes. The company's professionalism and attention to detail have earned it a strong reputation for quality work. Many customers continue to recommend Rutan for their annual preventative maintenance needs and HVAC repairs, including fixing air conditioners and replacing HVAC systems efficiently. Rutan did an outstanding job installing a new split AC unit, with a team that was kind, professional, and incredibly respectful of homes. They took great care to protect spaces from spills and debris, and thoroughly cleaned up. The installation was truly exceptional—top-notch work. They provide outstanding service for annual AC service, as well as minor repairs. Technicians are extremely professional, sincerely courteous, and clearly know how to address any issue. They call with an estimated time of arrival and narrow down the typical window. Great technicians! Service greatly exceeded expectations! Rutan has a forever client because of their stellar customer service and outstanding professionalism. Overall, Rutan Refrigeration & Air Conditioning is recognized for its prompt, helpful, and reliable service.
Reviews
We had a great experience with Rutan Refrigeration & Air Conditioning. They really went above and beyond to help us and made sure everything was taken care of. Everyone we worked with was helpful, responsive, and easy to work with. We really appreciate the great customer service and would definitely recommend them!
8/21/26
I've been a loyal Rutan Refrigeration customer for over 10 years, since they replaced my condenser unit. Service has varied a bit depending on the technician over the years, but today's visit with Johnzen was outstanding.
My central air had stopped cooling properly, and Johmzrn came out to troubleshoot. His attention to detail was incredible — you could tell he genuinely cares about his work. He spent real time diagnosing the system, both in the attic and at the condenser, and when he wrapped up, he walked us through everything he found. It's clear this isn't just a job for him; he loves what he does. His customer service was polite, caring, and friendly the… read full review
Photos
Hours
Monday 8AM - 4PM
Tuesday 8AM - 4PM
Wednesday 8AM - 4PM
Thursday 8AM - 4PM
Friday 8AM - 4PM
Saturday Closed
Sunday Closed
Good to know
- on-site services
- no online estimates
- accepts credit cards
Location
2045 Lauwiliwili Street Suite 202, Kapolei, HI 96707
Explore More Businesses Around
For local businesses
Is this your business?
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.