Adventist Health Castle Specialty Care is a nonprofit integrated health system located in Kailua, Hawaii, known for its compassionate and efficient care. The nursing and medical staff receive high praise for their outstanding service, especially in the emergency department. Patients report receiving excellent care from knowledgeable and compassionate professionals, with timely check-ups and minimal wait times compared to other facilities.
However, there are concerns regarding the Medical Center Call Center, which handles appointments for 40 affiliated doctors. Reviewers express frustration over long wait times of 10 to 15 minutes or more when calling, as calls do not go directly to the medical offices. This system has been described as inefficient and not customer-friendly, with hopes for improvements in direct communication with doctors.
Overall, Adventist Health Castle is recognized for its commitment to patient care, with a team dedicated to providing a positive experience in urgent situations, while also seeking enhancements in their appointment communication process.
