Wish I had read the reiews and gone to Kona! (Although I can't vouch for that facility but I assume it has to be better.) The Hilo facility feels like you are in someone's basement, dim and dingy, and furnished with old garage sale furniture (as noted in another review). The bathrooms lare basically high school stalls from the 50's and have no not water, which is a problem considering that's what it takes to get the gunk from the electrodes out of your hair and off you skin. The person on the phone had told me there was a shower but there was not so I was unable to go directly to work in the morning as planned. Alghough he eventually warmed up and... read full review
November 2023
This place is totally lame. It took me a year to get a sleep study and now they are not calling me back to go over the results. So don't even bother going in. Very disfunctional place. I've heard it many times from others too.
February 2023
Their phones have not worked since December 2022 when I became a patient. I advised staff and doctor. When you call a recording comes on and then you get disconnected. No option to get an operator. Had to call the Kona office to get transferred. In addition I was approved for a titration study in early January but was never called to schedule the study until I went to the office on February 15th since the phones still were not working. left numerous messages for Crystal Hust to complain with never a return call. Don't waste your time!
Wish I had read the reiews and gone to Kona! (Although I can't vouch for that facility but I assume it has to be better.) The Hilo facility feels like you are in someone's basement, dim and dingy, and furnished with old garage sale furniture (as noted in another review). The bathrooms lare basically high school stalls from the 50's and have no not water, which is a problem considering that's what it takes to get the gunk from the electrodes out of your hair and off you skin. The person on the phone had told me there was a shower but there was not so I was unable to go directly to work in the morning as planned. Alghough he eventually warmed up and... read full review
This place is totally lame. It took me a year to get a sleep study and now they are not calling me back to go over the results. So don't even bother going in. Very disfunctional place. I've heard it many times from others too.
Their phones have not worked since December 2022 when I became a patient. I advised staff and doctor. When you call a recording comes on and then you get disconnected. No option to get an operator. Had to call the Kona office to get transferred. In addition I was approved for a titration study in early January but was never called to schedule the study until I went to the office on February 15th since the phones still were not working. left numerous messages for Crystal Hust to complain with never a return call. Don't waste your time!