About Kaiser Permanente Hilo Clinic
Kaiser Permanente Hilo Clinic is a highly-regarded healthcare provider that has received positive reviews from its patients. The clinic's staff is described as skilled, friendly, and professional, with a helpful and informative mobile app. The pharmacy and lab services are also commended for their excellence. Patients appreciate the clinic's respectful and listening approach, with one patient feeling heard and understood throughout their treatment. While there have been some issues with scheduling and response times, patients who have received treatment at the clinic report being satisfied with the care they received. The clinic's doctors are described as competent, warm, and genuinely caring, with patients feeling informed and supported throughout their treatment. While there may be room for improvement in terms of promptness, overall, Kaiser Permanente Hilo Clinic is a reliable and caring healthcare provider.
We have been super pleased with Kaiser for the 5 years we've been with them. Everyone is skilled, friendly and professional and the pharmacy and lab are really good. The KP app is also very helpful and informative.
Respectful! Listeners! I went in for HRT therapy, had already done my homework, was LISTENED TO. Met my practitioner BEFORE being asked to disrobe! Left with my prescriptions for HRT, and had blood work done same day! Awesome place!!
30 years with Kaiser in California. I had breast cancer 10 years ago and received excellent treatment. Moved to the Big Island last February. End of March I noticed a lump under my arm, 1 1/2 inches from the original tumor in my breast. Kaiser's response was an ultrasound revealing three swollen nodes, one benign. Advised to come back in one month for another ultrasound which revealed the two nonbenign nodes have grown. Advised to wait ANOTHER MONTH for a third ultrasound. I objected. I need a biopsy NOW. I'm told one will be scheduled. Another month goes by. Nothing. The lump is now making its presence known - I'm feeling it 24/7. It's growing. Had I been in California there would have been imaging followed with, if indicated, a biopsy. Tomorrow I will call Hilo Medical Center, where I've received competent emergency care in the past, and request a biopsy at my own expense. I have no faith in Kaiser Permanente in Hawaii and do not recommend them. UPDATE: Shortly after posting this review I was informed the biopsy was scheduled and flew to the main Kaiser facility in Honolulu for an MRI and, at another facility, a PET scan. The air fares, shuttle and taxi services were free and the service and personnel excellent. The results were posted on the Kaiser ap within 24 hrs and I was immediately contacted by the cancer coordinator and scheduled to see an oncologist. By this time I'd seen Dr Baker, the family practice physician I was scheduled to see prior to the diagnosis, and was happy with her - competent, warm and genuinely caring. She is also my husband's physician and he is happy with her too. The visit with the oncologist and hematologist, Dr Shimabukuro, was scheduled on the same day as the follow up visit with her and I was connected with support services at this time as well. Dr Baker showed me the scans and we discussed the diagnosis. This was followed up by a long, unhurried visit with Dr Shimabukuro who I found competent and caring and explained treatment options and addressed my concerns. I left the office informed and feeling supported and validated. We are currently awaiting further testing results. Despite the unwelcome, albeit expected, diagnosis, I am very satisfied with the services I've received since my last review. Yes, the system was slow to schedule the biopsy and no cancer survivor should have to wait three months with swollen lymph glands 11/2 inches from the original tumor site (an obvious red flag,) but since initialized, the response has been swift and comprehensive. Every person I've met with at Kaiser Hilo and Kaiser Honolulu has been responsive, professional and caring. I'm satisfied with the services I'm currently receiving and at this point can recommend Kaiser Hilo. I would give 5 stars but because of the initial wait I will have to deduct 1 star.