About Kaiser Permanente Hilo Clinic
Kaiser Permanente Hilo Clinic is a highly-regarded healthcare provider that has received positive reviews from its patients. The clinic's staff is described as skilled, friendly, and professional, with a helpful and informative mobile app. The pharmacy and lab services are also commended for their excellence. Patients appreciate the clinic's respectful and listening approach, with one patient feeling heard and understood throughout their treatment. While there have been some issues with scheduling and response times, patients who have received treatment at the clinic report being satisfied with the care they received. The clinic's doctors are described as competent, warm, and genuinely caring, with patients feeling informed and supported throughout their treatment. While there may be room for improvement in terms of promptness, overall, Kaiser Permanente Hilo Clinic is a reliable and caring healthcare provider.
Dr. Matsui is light years above several other physicians in hawaii as far as bed side manner is concerned. She was extremely diligent in trying to solve my issues, took time to listen, was very detailed in her descriptions, all in all, a breathe of fresh air in a very stale medical world, mahalo nui loa!
My husband and I have been with Kaiser for the past 10 years and we have always had excellent doctors and nursing staff. They have a “get care now” service that’s 24/7 which is extremely helpful.
Janet and Narisa are the best lab techs I’ve ever experienced; no pain, hit the vein first try, and I have tiny veins. I wish I could get them every time because I’ve been to other labs that make me feel like a pin cushion.