I went through Samsung for this repair on my ice maker. My expectation was that they were sending out some one to repair it. They sent someone out who charged me $90 to tell me what I already knew—-which that my ice maker needed replacing. They would send a quote. A wasted $90. Quote was very high. Will use other options. Oh yeah....the Tech was scared of my very friendly boxer. Geeezzzz......
They came out to do a warranty repair on our Samsung refrigerator. The refrigerator itself is horrible. I would not take a Samsung refrigerator if you gave it to me free, let alone pay almost $4k like I did but that is not these guys issue.They made two trips, one to diagnose and one to replace compressor. They texted both times before coming out and showed up like they said. Very professional on both. They put down protective material to protect the kitchen tile when they replaced the compressor. They seem to be a very good company from my experience.
Company was responsive to my service call. I have a Samsung side by side refrigerator. There were 2 separate companies work on it and they didn't fix it. Samsung told me HK appliance is the authorized dealer and they recommend them. They told me the tech will alert me with a text 30 min prior to my arrival. And sure they did. Tech showed up and took care of business. Professional. No BS talking, just took care of needs to be work on. If you are looking for someone to chat while working you find someone else. If you need someone show up and fix it with minimal time, i recommend calling them.
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30 Daniel Creek Lane Northwest, Sugar Hill, GA 30518
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