About Princess Hair Pizzazz
Princess Hair Pizzazz is a kids salon known for treating its little clients like royalty. The shop is clean, spacious, and has a pretty, pink-themed design with nice music, creating a welcoming and fun vibe. Reviews frequently highlight stylists who are patient, friendly, sweet, gentle, and knowledgeable, especially with children who are nervous or tender-headed. The braids and styles are consistently described as neat, beautiful, super cute, and done well and fast, leaving clients happy and relieved. However, the business faces significant challenges with customer service and appointment management. Getting appointments is hard, with slots always full and limited availability, making it difficult to book the same preferred stylist consistently. A major issue involves booking and communication: clients book and pay a deposit weeks in advance, but sometimes receive a last-minute cancellation call within an hour of the appointment, citing a wrong booked service with no other explanation or prior solution offered. This process feels unprofessional and confusing, especially when the calling person remains unidentified to both the receptionist and the stylist. Clients request that the business reviews bookings ahead of time to clarify services or offer solutions before resorting to cancellation, and suggest blocking unavailable styles for specific stylists in the scheduling system to avoid future mistakes.
I really love this salon and always have a great experience every time. Andrea and Tanija are always so professional, kind, and gentle with my baby. I usually go to the Stonecrest location and have a great experience there as well.. Both locations are great.. ❤❤
First I will say that the staff were very welcoming. I took my daughter to get some medium Knotless braids and when I went to pick her up she had the Large Knotless. I was kinda disappointed because that was not what I was expecting for my daughter to recieve. If the braider could not do the style then I think I should have recieved a phone call or they should have allowed an actual braider that can do the requested style. But I will say when I got there she explained to me that the braider never done the medium size before so they made a price adjustment, which i appreciate. But if I book a service again I would appreciate it if someone would call me if something changes...read full review
I had to ask the young gurl to shampoo my hair over again because she barely scratched the first time. Also she combed my hair in while shampooing rather than conditioner which is weird and would cause it to be more tangling. after she end up doing it again and it was fine and blow dry