2020 Peachtree Rd, Atlanta
5.0
★★★★★
3 reviews
“If I could give her a 0, I would. I do not recommend Jacqueline Rosenthal to anyone with MS! Jacqueline seems like she wants to help but she does not help at all. My first time meeting her was in May 2024 & I didn’t even hear or see from her again til February of 2025, 9-10 months later. I had to make my own appt because my symptoms were worsening, with several hospitalizations. I respectfully acknowledged my frustration with her during my February appt. She apologized for dropping the ball, since I was a new patient she was side tracked. Jacqueline constantly kept me on medication that I advised her wasn’t working, but she still required me to take it. My last appt was May 2, 2025 & still again I’m telling her my medications aren’t helping my symptoms at all, but still told me to take it. I advised to her that I wanted to file for my disability & she compared me to a blind man, saying even they don’t get it when needed but I’m not blind at all. Everyone knows how disability works, there’s no guarantee. You will be denied the first time, that’s what appeals are for. I kept iterating to Jacqueline that I felt she wasn’t listening & that she was the problem & not Shepherd Center. She purposely put in my medical records that Shepherd was the problem. Jacqueline sent in the clinic manager, Rebecca Duguid who verbally attacked me & disrespected me because I addressed Jacqueline by her FIRST name, something I’ve always do since May of 2024. Rebecca stated that I was pissing her off & to respect Jacqueline, when all I’ve done is respect her. I’ve never called her out of her name of have been disrespectful at all! Now that Jacqueline is upset that I’m respectfully telling her that she isn’t listening to my call & cry out for help, she feels disrespected that I’m addressing her by her first name ? Shouldn’t she have corrected me day 1 if it was a form of disrespect. Mind you, all of my mail that comes to my house has my moms name on it, not mine. I’m still getting letters to this day with my moms name & I’m the patient. I was discharged by Shepherd because of Jacqueline & Rebecca. The inpatient program at Shepherd was immaculate! No bad words at all but Jacqueline Rosenthal of the MS Clinic @ Shepherd Center needs a definite reality check. Just because she obtained her degree in the military, she DEMANDS respect, although she doesn’t respect patients. I’ve never met a doctor that forces their title upon their patients. I earned my name at BIRTH but yet every letter has Sandra, not Sandrea. I’ve sent several letter to the Utilization Committee & Amendment of my Medical Records regarding this issue but I’ve yet to receive a response & when I do, it’ll have Sandra instead of Sandrea. Shepherd is a great facility! I still love & respect the Shepherd Center. I recommend the Shepherd Center to any & everyone! Jacqueline Rosenthal is who & what I do NOT recommend.”