Reviews for Keever Dalton Johnson Plumbing
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
I called on a Monday and was told someone would call me about a time to handle the problem. A week goes by, I call back. They said they would send someone Thursday morning. Thursday afternoon rolls around with a no show. I call again, they said they can send someone Friday morning. After spending the two hour minimum, they said that a manager would need to send me a quote for the work. The quote never came. I refuse to call them again. Two weeks to send someone out and never sending a quote just feels like bad business.
APPOINTMENTS MEAN NOTHING! BEWARE. I have had an appointment scheduled since Wednesday with this plumber (highly recommended) to repair a leak in my kitchen sink area. First available was for today between 2-4 so I accepted and have kept the water turned off under the sink since then (huge inconvenience but wanted to wait for a reliable plumber). They called this morning and CANCELLED my appointment because I was unable to arrive at 11 a.m. (3 hours early) and was told they could not have anyone there after 2 p.m. 'It was inconvenient' for the plumber to be in Alpharetta after 2 p.m. on a Friday afternoon so they abandoned the appointment and left me with a leak until...read full review
I own and manage rental properties so I work with contractors and vendors every day. Everyone makes mistakes, but how a company responds to those mistakes determines whether you want to continue doing business with them.
Here was my experience below:
1) Plumber brought the wrong toilet (requested comfort height toilet, but received regular height). Company did change it out, but first tried to blame us for ordering the wrong toilet.
2) Cast iron flange needed to be replaced. Plumber didn't have the parts he needed on the truck. If I was a plumber working in the Atlanta metro, I'd carry every possible flange needed to avoid repeat trips.
3) Company acted...read full review