Damage Restoration near Hampton picked by BestProsInTown
“Ethan came out to inspect my property, including my crawl space, attic, and various areas throughout my home. He was professional, courteous, and thorough. He took the time to explain everything clearly and answered all of my questions. I really appreciated his honesty and straightforward approach. I highly recommend Ethan to anyone looking for a professional and thorough home inspection.”
“On June 7, 2026, my home experienced a flood. I discovered the damage around 1:00 p.m. and immediately contacted Nationwide. To my surprise and appreciation, the Paul Davis Restoration team arrived at my home by 5:30 p.m. that same day. Their quick response provided reassurance during an extremely stressful situation.
Before sharing my experience, I would like to note that this will be the first of a three-part review. This initial letter reflects my experience at the beginning of the restoration process. I plan to provide a second update midway through the work and a final review upon completion of the project.
From the moment they arrived, the Paul Davis team demonstrated professionalism, expertise, and compassion. Chris, Dustin, Dawson, and Hosea quickly assessed the situation, asked the right questions, and immediately began the work needed to stabilize and protect my home. Throughout the process, they communicated clearly, kept me informed of the cleanup timeline, and consistently reassured me that everything would be okay. Their dedication was evident not only in what they said, but also in the quality of their actions.
Later, I met with Nate from Paul Davis, who thoroughly explained the next steps and what I should expect moving forward. Every member of the team treated me with respect and genuine care. Based on my experience so far, I would highly recommend Paul Davis Restoration and would certainly consider them for any future restoration needs.
I would also like to recognize Ira from Nationwide, who drove from Tennessee to personally ensure that my claim was moving forward without unnecessary delays. He was professional, knowledgeable, and compassionate throughout our interaction. He took the time to explain both the claims process and his role in it, making a potentially overwhelming situation much easier to understand. In fact, after speaking with Ira, I felt as though I had attended a mini professional development session because of the insight and guidance he provided.
Zak from Nationwide was equally thorough in explaining his responsibilities and outlining the next steps. Both Ira and Zak provided clear expectations, realistic timelines, and accessible communication. As a first-time homeowner navigating my first insurance claim, having direct access to them by phone and receiving timely responses made a significant difference.
Overall, Nationwide and Paul Davis have earned my trust from the very beginning of this claim. I wanted to share my positive experience at the outset of this process and will continue to provide updates as the work progresses, including a mid-project review and a final review upon completion. At this stage, I genuinely cannot think of anything they could have done better. Their responsiveness, professionalism, and compassion have exceeded my expectations, and I am a very satisfied customer.”
“We are beyond pleased with the work this company did in our home! After experiencing in-home flooding, our downstairs flooring had to be completely gutted and redone. We had older hardwood floors, and one of our biggest concerns was whether the new flooring would blend well with the original floors. This team exceeded our expectations. They were able to seamlessly blend the old floors with the new ones, and you truly cannot tell where the flooding happened or where the new flooring begins.
From beginning to end, they were professional, informative, and detail-oriented. The entire team worked so well together, communicated clearly, and kept us updated throughout the process. They were also very respectful of our home. They cleaned up after themselves each day and even helped gently move some of our larger items so they could complete the job properly.
The flooring options they provided were outstanding, and the quality of the final product is beyond what we expected. Everything was done neatly, carefully, and with so much attention to detail.
This team is truly a 10 out of 10. If you need flooring work done, especially if you are going through your insurance company due to flooding or damage in your home, I highly recommend reaching out to them.”
