Woodall Plumbing Company
“They did a great job and were very kind and professional. The workmanship appears to be excellent. My only concern was the pricing and lack of transparency.
There is about a $72 service charge to come out and provide an estimate, which is applied to the work if you move forward. I needed my garbage disposal replaced and the right-side sink drain rebuilt. The total came to about $830, which was much higher than I expected.
The technician explained they only install the Badger 5XP disposal. I even asked for a price without replacing the disposal—just rebuilding the drain—and that estimate was still over $300.
I understand every plumbing job is different, and I wasn’t expecting an exact quote over the phone. However, when I called to schedule the appointment and asked what I should expect, I was told they don’t provide any pricing guidance whatsoever. Even a rough range for common jobs like a garbage disposal replacement or drain repair would have helped set expectations.
By the time the estimate was presented, I had already paid the service fee, driven 2½ hours to the property, coordinated with my tenant, and set aside the time. I felt somewhat committed to moving forward.
Overall, I’m satisfied with the quality of the work and the professionalism of the technician. I just wish there had been more upfront pricing transparency so I could have made a more informed decision before scheduling the visit.
One additional surprise was that the payment screen prompted me to leave a tip. I have no issue tipping in industries where it’s customary, but I had never encountered a tipping prompt for a home plumbing service. Given the overall cost of the job, it felt unexpected and added to the overall experience.”
