Best Plumbers In Gray

“They did a great job and were very kind and professional. The workmanship appears to be excellent. My only concern was the pricing and lack of transparency.

There is about a $72 service charge to come out and provide an estimate, which is applied to the work if you move forward. I needed my garbage disposal replaced and the right-side sink drain rebuilt. The total came to about $830, which was much higher than I expected.

The technician explained they only install the Badger 5XP disposal. I even asked for a price without replacing the disposal—just rebuilding the drain—and that estimate was still over $300.

I understand every plumbing job is different, and I wasn’t expecting an exact quote over the phone. However, when I called to schedule the appointment and asked what I should expect, I was told they don’t provide any pricing guidance whatsoever. Even a rough range for common jobs like a garbage disposal replacement or drain repair would have helped set expectations.

By the time the estimate was presented, I had already paid the service fee, driven 2½ hours to the property, coordinated with my tenant, and set aside the time. I felt somewhat committed to moving forward.

Overall, I’m satisfied with the quality of the work and the professionalism of the technician. I just wish there had been more upfront pricing transparency so I could have made a more informed decision before scheduling the visit.

One additional surprise was that the payment screen prompted me to leave a tip. I have no issue tipping in industries where it’s customary, but I had never encountered a tipping prompt for a home plumbing service. Given the overall cost of the job, it felt unexpected and added to the overall experience.“

“Prompt and courteous service. Knowledgeable and helpful in making decisions to install outside faucet. Reasonable cost .“

“I called this business at 9:30 in the morning. I had an emergency house flood. Mrs. Toni Evans expressed real concern. She told me she would call me back. 15 min later, I received a return call. Mr Evans was busy, but she gave me a referral of an emergency plumber. The short of the story was I called the referral and they were able to accommodate me about 2 hours later.Folks, the people are the real deal. In a time that we are in, it’s hard to find people that act like they care. I would recommend this company to anyone and I will be calling them back if I have any future problems.????????“

“Everyone was friendly, fast, excellent response time, the best customer experience you could ask for“