About SERVPRO of Decatur
SERVPRO of Decatur provides professional restoration services available 24/7 to handle emergencies caused by water, fire, or mold. The team is known for their quick response and clear communication, providing timely updates about crew arrivals and ongoing work. Customers appreciate the professionalism, courtesy, and hard work of the staff, who work diligently to clean up damage and restore properties. After a house was flooded, the SERVPRO team was very prompt, courteous, and helpful in cleaning up the damage. Emily, Maddie, and Katie-Ann were especially quick and efficient in helping with the pack-out process, making sure the belongings were carefully handled and ready for the next steps. They also showed kindness and patience, especially during the difficult aftermath of a house fire, supporting the homeowners through this tough time. The friendly office staff, including Montana and Christie, were very helpful and made the process smooth. The entire team is recognized for their outstanding customer service, with a strong focus on speed and compassion during challenging situations. Overall, SERVPRO of Decatur earns high praise for its responsiveness, dedication, and genuine concern shown to clients during emergencies.
After a small kitchen fire, the clean up team was very helpful and took great care while working in our home. They kept us well informed and did an excellent job.
We had water damage from an overflow toilet. We were sent Emily, Anna, Maddie and Tina to complete the pack out process. Emily the team leader called to inform us she was on the way and the arrival time which was spot on. Emily communicated the entire process what they would be doing and each young lady were assigned a task and completed their task expeditiously without any interruption or talking only when necessary. They were very professional and respectful of our property. I would definitely recommend this team to any of my neighbors, friends or relatives if needed.
I have worked with Alfredo and Servpro for over 10 years. He and Servpro have helped 100's of my clients, family and friends. As a local insurance agent there is no one I trust more with restoration services. If you have water, fire, smoke, or any other claim cleanup needs, trust me, you want to call Alfredo.