Reviews for Active Pest Control
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
on-site services no online estimates accepts credit cards verified license
The customer service and communication is really poor. I recently had 2 scheduled appts to check my termite bait stations. Both ended up as a no-show without the courtesy of leaving me a follow-up voice msg. Still waiting. In addition, I had a different type appt today for Active Pest Control to do my yearly house termite inspection. Waited all day for someone to show up. First told I had a window of 2-2:30. Called the office and was told it was now until 5 PM. No show again without the courtesy of calling and talking to me or leaving a voice msg. Called the office again and was told this appt was rescheduled to a different day without consulting me. Office told I waited...read full review
Please do not use. I was deployed last year and they cancelled my termite service without any notice while I was gone. I cancelled the pest control in the beginning of the year when I got home and no one came out all year. All of a sudden in October 2024, they start showing up with no notice. They also continued to charge me all year. I called to dispute the pest control charge and found out they had cancelled my termite and would reinstate for the full price vs what my annual renewal was supposed to be. Somehow my pest control is on automatic debit but my termite wasn’t…which is not how I set it up. Manager called me and basically said good luck, I can’t help you....read full review
Here I am FINALLY posting this review 2.5 years later. Do not waste your time and money using Active Pest Control. We had the worst experience with them (especially Zane Doles). We had an issue with rodents getting under our house and he did not listen to me, and rodents kept getting in and they kept just setting traps week after week (rodents can’t live for too long being stuck in an attic w/o food, so they were clearly getting in and out). We shelled out SO much money to them and they never even fixed the problem. Thankfully, we started using Gilstrap Exterminating and they finally fixed the issue!! They also aren’t a large company like Active that just want to...read full review