4139 Baker St NE #15, Covington
Mon 8AM - 4PM
4.6
★★★★★
58 reviews
“Its a whole smokescreen of deception, fraud and outright trickery. They even tried to bribe me to take down my truthful reviews on google and yelp. I gave them 10 days to send the legal refund to MetLife, NO Response to date. I have now filed a fraud complaint with MetLife and I will proceed with Small Claims Court. I continue to copy the Dental Board on all of my activities and they are adding it to her files. To be clear things are fine until you have a problem. Then they will NEVER take accountability. Ever. They have every excuse on tap.
In May I filed a complaint with the Dental Board. My insurance provider has requested a refund three times for money owed by Creative Dentistry with no response. The office told me they won’t issue the refund unless I take down my review. Shady.
READ YOUR BILLS. They will overcharge you. I've attached screenshots. Many of their "beauty services" were ineffective, yet expensive.
My experience began fine: I was initially seen by Dr. Michael Thomas (after being told Dr. Reddy wasn't available). The assistant assured me I'd be in BETTER hands with him. And I was until he left the practice. After that, I was seen by different providers and drawn into costly up-sell services.
I spent thousands on Invisalign plus thousands more on a facial treatment (some kind of microneedling). It didn’t work. I voiced my concerns repeatedly over 5 sessions with NO results. Eventually, the aesthetician just disappeared from the office.
Then came the Botox "party." I expected to observe a demo. Instead, I walked into an empty event, was ushered into a treatment room, and pressured into injections. I told Dr. Reddy I only wanted my “11s” corrected. She insisted I needed multiple areas injected for it to “work.” Against my better judgment, I trusted her.
The injections were painful and ineffective. I returned for a follow-up but ended up looking distorted for 5+ months. A man I was dating literally showed me an old photo and asked, “Where did this lovely lady go?” He broke up with me. I was mortified.
The worst part? BILLING FRAUD. I was told I'd paid in full for facial treatments and then received multiple surprise charges afterward. A staff member named Sabrina (new again = constant turnover!) said Dr. Reddy knowingly adds $500 fees outside of the insurance contract. Sabrina admitted this has happened to other patients. That’s illegal and unethical.
I demanded a refund multiple times. Only after telling them I contacted my insurance did they issue it.
But, it gets worse. The crown they placed popped out while I was eating soft French fries. Only 5 months later. They told me it was “permanent.” My new dentist said otherwise.
I sent polite messages for months asking for my records and to report the failed crown. No response. When I finally gave a deadline, they sent me a letter accusing me of being rude. See screenshots = I wasn’t. Apparently, asking for your money back or holding them accountable = "rude."
This office might rely on patients with deep pockets who don’t question the charges. But I paid nearly $10,000 of my hard-earned money and received subpar care and no respect.
I cannot recommend this office. The high staff and dentist turnover says everything. Something is wrong at the top.”
