Our hot water heater had a small leak. Corey came out, diagnosed the problem, and gave us a quote to replace the tank. When the leak got significantly worse overnight I called them at 4:45 on a Friday. Corey somehow managed to get a new tank and all parts to install it before the office closed at 5, then spent until 7:30 on Friday night replacing our tank. Excellent customer service.
April 2024
2024 Update to a previous growing list of reviews: I have to say that the degree of expertise and care I have experienced with Thompson staff has been excellent! We have used them for multiple services at multiple addresses; and I plan to continue, due to the level of care. Fridge line installation, Water Heater replace & service, Pressure regulators, and leak fixes. Brandon's team is top notch!
From 2023: I see I already reviewed in 2019 and we've used these guys more than once since then. It won't let me add a new review - only add. So... Levi came out just a couple weeks ago and installed a pressure regulation... read full review
February 2024
So kind and considerate. This team is quick and got the work done with efficiency and accuracy. Will definitely use them again the next time I need to! Owner knows his work and runs his company well.
Our hot water heater had a small leak. Corey came out, diagnosed the problem, and gave us a quote to replace the tank. When the leak got significantly worse overnight I called them at 4:45 on a Friday. Corey somehow managed to get a new tank and all parts to install it before the office closed at 5, then spent until 7:30 on Friday night replacing our tank. Excellent customer service.
2024 Update to a previous growing list of reviews:
I have to say that the degree of expertise and care I have experienced with Thompson staff has been excellent! We have used them for multiple services at multiple addresses; and I plan to continue, due to the level of care. Fridge line installation, Water Heater replace & service, Pressure regulators, and leak fixes. Brandon's team is top notch!
From 2023:
I see I already reviewed in 2019 and we've used these guys more than once since then. It won't let me add a new review - only add. So... Levi came out just a couple weeks ago and installed a pressure regulation... read full review
So kind and considerate. This team is quick and got the work done with efficiency and accuracy. Will definitely use them again the next time I need to! Owner knows his work and runs his company well.