I can't say enough how incredibly appreciative we are for James Thomas HVAC, and particularly for Noreen! In single-digit temps, our guests turned off the thermostat (because they were enjoying the gas fireplaces and it got a little toasty inside), and this caused a condensation line to freeze. I left an after-hours message around 10:45 pm and Noreen called back within 10 minutes. She walked us through a temporary solution that not only worked, but meant that our service call could wait until morning. Our guests were happy and the tech showed up first thing to finalize a repair. On top of that, the invoice was more than fair. This is why we value our working relationship... read full review
October 2025
This review is a long time coming. James Thomas takes excellent care of our systems, and I couldn’t be more thankful for our technician, Scotty. He was taking care of our home long before we purchased it and clearly knows the system inside and out.
My husband and I have owned a number of rental properties over the years in various states, and as a result, we have dealt with various HVAC companies, both for service and maintenance, and these guys are the best, hands down. Even though our system is old (they don’t make them like they used to ?), Scotty has never tried to tell us it’s time to consider replacing our system or sell us silly upgrades, something other... read full review
August 2025
ALWAYS THE BEST! James Thomas installed our two Lennox HVAC systems two years ago and Andrew recently completed the annual service on our HVAC systems and Navien tankless hot water heaters. Billy Davis recently completed a minor repair and taught me how to prevent the problem in the future. Everything at James Thomas, most importantly their people, is absolutely outstanding! Billy, Andrew and James Thomas are 10*.
I can't say enough how incredibly appreciative we are for James Thomas HVAC, and particularly for Noreen! In single-digit temps, our guests turned off the thermostat (because they were enjoying the gas fireplaces and it got a little toasty inside), and this caused a condensation line to freeze. I left an after-hours message around 10:45 pm and Noreen called back within 10 minutes. She walked us through a temporary solution that not only worked, but meant that our service call could wait until morning. Our guests were happy and the tech showed up first thing to finalize a repair. On top of that, the invoice was more than fair. This is why we value our working relationship... read full review
This review is a long time coming. James Thomas takes excellent care of our systems, and I couldn’t be more thankful for our technician, Scotty. He was taking care of our home long before we purchased it and clearly knows the system inside and out. My husband and I have owned a number of rental properties over the years in various states, and as a result, we have dealt with various HVAC companies, both for service and maintenance, and these guys are the best, hands down. Even though our system is old (they don’t make them like they used to ?), Scotty has never tried to tell us it’s time to consider replacing our system or sell us silly upgrades, something other... read full review
ALWAYS THE BEST!
James Thomas installed our two Lennox HVAC systems two years ago and Andrew recently completed the annual service on our HVAC systems and Navien tankless hot water heaters. Billy Davis recently completed a minor repair and taught me how to prevent the problem in the future. Everything at James Thomas, most importantly their people, is absolutely outstanding! Billy, Andrew and James Thomas are 10*.