About Quick Lane at Hennessy Ford Atlanta
Quick Lane at Hennessy Ford Atlanta offers a positive car-buying and leasing experience. Salespersons provide exceptional guidance, patience, and attentiveness, making the process smooth and stress-free. They go the extra mile by following up after the sale, ensuring customers enjoy their new vehicles. Their thoroughness in presenting features and willingness to make additional visits to customers' homes contribute to a satisfying and personalized experience. The team is praised for their excellent customer service and support, with customers highlighting the great experience, helpful staff, and satisfaction with their new vehicles, including the 2025 Lincoln Aviator Reserv and Ford Expedition. The service department also receives positive feedback for resolving issues and providing a satisfactory experience.
I first went in for a routine oil change in April 2025. As part of the service, they conducted a multi-point inspection and said everything looked good. Great. Fast-forward to June, I was planning a trip to Oklahoma and wanted a more thorough inspection--especially since my car had just passed 200,000 miles. I booked with a different service advisor (nothing against the one I had in April--he just didn't have availability when I needed it). Now, I'm the kind of customer who books online but likes to go over the appointment in person to make sure the advisor documents exactly what I need the technician to look at. They did the inspection and only recommended a transmission service. Cool. No big deal. But then in July--after NOT going on my trip--I suddenly get a dashboard alert about low engine oil pressure. This is one month after the supposedly clean bill of health. I bring the car back in. Here's where it gets sketchy. I had an appointment, but my service advisor was "busy." Another advisor comes over, I explain everything to him, and then--miraculously--my original advisor is suddenly available again. Waste of time and breath. They keep my car for two days. Then come back with a laundry list of issues: Engine gasket leak Brake fluid issues Dirty air cleaner and cabin filter Three tires in the yellow, one in the red All this... a month after it supposedly passed inspection? I brought this up with the same advisor and his response was, "Well, these things happen." Are you serious? Barely drove it since the last visit, and now you're telling me it's practically falling apart? And let's talk about pricing: $249 just to look at it again, when I already paid for the same thing last month. And now they want nearly $4,500 for repairs--but oh, if I agree to the work, they'll deduct the $249. Yeah, no. That's not a deal--that's a shakedown. This place is a textbook example of price gouging. I ended up taking my car to a reputable mom-and-pop shop that did nearly everything they listed--for a fraction of the price. I was really hoping to find a trustworthy dealership after moving to this area, but unfortunately, Hennessy Ford Lincoln Atlanta isn't it. The inconsistency, the upcharging, and the poor communication are enough for me to say: Never again.
The entire experience was amazing!!! What a great team, Thank you to Ali and Aersh(spelling?). As a family we love our Expedition . I highly recommend this dealership, they All Rock!!!!
Sierra that assists with the loaner card is amazing. She is kind with everyone. She tries very hard to keep her customers happy. Thank goodness for her, she definitely keeps the ratings up!