About Optum - Zephyrhills
Reviews for Optum - Zephyrhills
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Optum is a health services business that delivers integrated solutions to improve the health system. At Optum, patients are treated with empathy and professionalism by doctors who listen to their complaints and address their health issues. Doctors are thorough, taking time to discuss qualifications and performing physical exams. Appointments are on time, and offices are clean and efficient. Staff address patients' questions and needs promptly. Overall, Optum provides a positive experience, with patients feeling confident in their care and recommending the office to others. Optum's doctors are dedicated to helping patients improve their health, making it a reliable choice for those seeking quality healthcare.
I’ve only been with this practice for less than a year but happy with them. Optimum has always been very helpful and quick to respond when and if needed. The office staff is very friendly as well as everyone else.
Often recommending a facility is difficult because so many are changing, that happens a lot it seems in today's system. I have found it's more important to look at how those changes are handled when deciding on a facility. I have been though several different changes in the past. Over the years I have been with Optum, the changes have been painless or so they have made it seem so.
As a retired healthcare professional my expectations can be a little higher than most and I believe in continuity is one of the main factors in providing excellent healthcare. I’ve been with this practice since I retired to Florida a decade ago before that I had the same FNP for 37 years so to say I don’t adjust to change very well. I finally developed a good relationship with Dr. Merritt who is a absolute asset to the practice as is Lacy- Teresa out front and I’m sure others but they seem to have 3 shifts of staff - coming-going-staying and their telecommunications has to be the most difficult for their senior patients to navigate through and the wait time is...read full review