Esporta Fitness is a premium 24-hour fitness club that offers state-of-the-art strength equipment, cardio machines, free weights, and a modern functional training area. While parking can be limited during peak hours, the gym provides a great workout experience, especially with instructors who challenge the entire class. The management works to ensure members get the best deal possible. Recently, interactions with staff, particularly at the front desk, have highlighted the exceptional customer service. One staff member, known for his professionalism and warm demeanor, is praised for his extensive knowledge of the brand and membership options. He takes the time to answer questions thoroughly, making members feel valued. Although there are some cleanliness issues reported, such as dirty locker room floors, the overall environment remains welcoming. The facility also has vending machines for convenient snacks and drinks, adding to the positive experience.
I recently had the pleasure of interacting with Frank at the front desk of LA Fitness, and I must say, he truly exemplifies what exceptional customer service should be.
From the moment I approached him, Frank's professionalism was evident.
I observed how he greeted everyone with a warm smile and a friendly demeanor, making the environment feel welcoming.
What impressed me the most was his extensive knowledge of the brand.
He was able to provide detailed information about membership options as well as explain how and why the transition from ESPORTA to LA Fitness occurred.
His insights guided me in making well-informed decisions tailored to my rehabilitation needs… read full review
Feb 2025
4.0★★★★☆
I will just give them 4 stars because the locker room floor is dirty. You can see the black patches dirty on the square tiles. They can do better than that. They can ask and communicate to the Longwood LA Fitness how their floor is so clean. I love going to Longwood facility because their gym is clean.
Feb 2025
4.0★★★★☆
Great place, my only "issue" is that the little store closes before the gym. HOWEVER, they do have vending machines for water and sports drinks. Staff is knowledgeable and FRIENDLY.
