When I first came to this dentist it was 5 stars from the receptionist to the dentist. I also want to commend all of the hygienists; they all do a great job with customer care and concerns. I rarely write reviews but feel inclined to do so after the past few visits to the dentist. My recent concerns are, I am not being listened to or heard when expressing my concerns with my dental work. I run a business and know customer service should still be important when it comes to listening to your customer's concerns. Especially if they are paying for your services.
May 2024
I’m surprised there isn’t more great reviews on here. After going through many dentist offices in Lakeland, I tried Palo and haven’t looked back since. The service and proper billing did it for me. Every dentist office I used in Lakeland ended charging more, months after the appointment,every single time. I have never had to pay anymore than what I am told at the desk at Palo, and that makes me very happy. if you’re looking for an amazing team trust knows what they are doing and people that know how to properly bill, you need to check out Palo. I drive an hour to get there and would gladly drive 3 for the service I get.
December 2023
First time I’ve been here and it was such a great experience! They made me feel comfortable at all times, they educated me on everything they did. It was not expensive at all! My teeth's actually feel clean unlike before I had cleanings done. 100% recommend!
When I first came to this dentist it was 5 stars from the receptionist to the dentist. I also want to commend all of the hygienists; they all do a great job with customer care and concerns. I rarely write reviews but feel inclined to do so after the past few visits to the dentist. My recent concerns are, I am not being listened to or heard when expressing my concerns with my dental work. I run a business and know customer service should still be important when it comes to listening to your customer's concerns. Especially if they are paying for your services.
I’m surprised there isn’t more great reviews on here. After going through many dentist offices in Lakeland, I tried Palo and haven’t looked back since. The service and proper billing did it for me. Every dentist office I used in Lakeland ended charging more, months after the appointment,every single time. I have never had to pay anymore than what I am told at the desk at Palo, and that makes me very happy. if you’re looking for an amazing team trust knows what they are doing and people that know how to properly bill, you need to check out Palo. I drive an hour to get there and would gladly drive 3 for the service I get.
First time I’ve been here and it was such a great experience! They made me feel comfortable at all times, they educated me on everything they did. It was not expensive at all! My teeth's actually feel clean unlike before I had cleanings done. 100% recommend!