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They were perfect. They have a forever customer now. Jimmy was such a great help. He is very knowledgeable and explains everything thoroughly. My ac went out and I called Iceberg at 7pm last weekend and they were there as soon as possible. Breanna has great customer service. They also fixed my issue and got my ac working first time around! So very thankful for them and will be a lifetime customer.
Awesome response time with customer service and service tech, Kitt, was amazing! I urgently needed someone to diagnose and give me info on what would be a next step as my temp was not reaching the desired temp. Kitt came, was honest throughout the whole process and never once pressured me into anything. He gave me options, up to 3 even, on what would make sense for what service I would need, but was understanding on my situation. Thank you Iceberg for accommodating, and especially Kitt for coming back after I missed him when he first arrived.
we had a problem, they probably should have solved it faster, but alls well that ends well. they didnt give up and finally figured it out. they were fair about compromising on charges and apologized for the time they took. thats classy!