Brought my son in for his cleaning. They said he needed a deep cleaning. As they ALWAYS do! And ofcourse his insurance doesnt cover DEEP cleanings. So ofcourse i paid the hundred dollars so they would clean his damn teeth! And I’m listening to the dentist helper( don’t know their actual name) talking to another lady about making sure her insurance is going to cover everything because she over heard the whole Convo about the damn cleaning and how they didn’t clean his teeth last time either. Well both the ladies are black and the helper said to the client we the same color I got you! I honestly don’t know... read full review
October 2025
If I could give zero stars, I would. Palm Beach Mall Dental, P.A. (EIN 51-0633186, Dr. Rostislav Krasnov, DDS) is hands-down the most unprofessional, unethical, and disrespectful dental office I’ve ever encountered. Let me be clear: I brought three patients here—my husband, my mother (who is 71 and paralyzed), and a client. What we experienced was beyond unacceptable: - Staff behavior is hostile and demeaning. The front desk, especially someone named Alicia, yelled at patients, smacked their tongues, and refused to provide basic corporate contact info. When asked to speak to someone higher up, they suddenly “didn’t speak English.” -... read full review
September 2025
I don’t know how these people are still in business. Very rude and disrespectful, hung the phone up on me after asking a question about sending a referral. I had called back 3x after and no answer! Definitely would not recommend this place AT ALL!
If I could use 0 as a rating I would…
Brought my son in for his cleaning. They said he needed a deep cleaning. As they ALWAYS do! And ofcourse his insurance doesnt cover DEEP cleanings. So ofcourse i paid the hundred dollars so they would clean his damn teeth! And I’m listening to the dentist helper( don’t know their actual name) talking to another lady about making sure her insurance is going to cover everything because she over heard the whole Convo about the damn cleaning and how they didn’t clean his teeth last time either. Well both the ladies are black and the helper said to the client we the same color I got you! I honestly don’t know... read full review
If I could give zero stars, I would.
Palm Beach Mall Dental, P.A. (EIN 51-0633186, Dr. Rostislav Krasnov, DDS) is hands-down the most unprofessional, unethical, and disrespectful dental office I’ve ever encountered.
Let me be clear: I brought three patients here—my husband, my mother (who is 71 and paralyzed), and a client. What we experienced was beyond unacceptable:
- Staff behavior is hostile and demeaning. The front desk, especially someone named Alicia, yelled at patients, smacked their tongues, and refused to provide basic corporate contact info. When asked to speak to someone higher up, they suddenly “didn’t speak English.”
-... read full review
I don’t know how these people are still in business. Very rude and disrespectful, hung the phone up on me after asking a question about sending a referral. I had called back 3x after and no answer! Definitely would not recommend this place AT ALL!