Massage in Trinity

“Stopped in for a holiday distresser deep tissue massage with Veronica - amazing! Just the right amount of pressure but she adjusted when needed. Highly recommend her and the spa if you live in the area. The lobby and rooms are nice and clean and the room music is soothing and inviting for relaxing! I also love that they decorated for Christmas! Brings a smile to my heart!“

“Excellent facial today with Shaunda and massage with Denise. Very cute set up and very clean and relaxing! I will be making this my new go to day spa!! Highly recommend!!!“

“Amy was my massage therapist for a two-hour massage. First time having her and she was worth every penny! Amazing!!! ?“

“Enjoyed our couples massage! Both therapists did a great job! Clean environment & friendly.“

“Her attention to detail Is incredible!!!
She truly listened to my wants and needs of my hair, taking it from black to a softer brown, adding in more length and thickness as well as highlights, with these amazing flat bond Extensions which permit me to wear a ponytail which is mandatory for my work and no one sees them at all ?

But more than anything, My hair is healthy and Beautiful because she took such care to not damage my it
And I even flew in from Vancouver Canada because I heard so many great things about her.
They were not wrong!!!!!“

“I originally left a one-star review due to how my membership credits were handled, but I am updating this after management personally called me and tried to make it right.

To be clear, I had six unused membership credits at Hand & Stone – Trinity, FL that I had already paid for. I was told I couldn’t use them because the card on file had expired and two months weren’t charged, which I was never notified about. I would’ve gladly paid if it had simply been explained that I was behind. Instead, I received a phone call that almost felt threatening, saying I couldn’t access my credits unless I paid.

I paid the two months, but one payment didn’t clear until midnight, so I effectively lost that credit, told them “Merry Christmas,” used the rest for a facial and massage with my girlfriend, and canceled immediately after.

That said, management absolutely followed up, owned the situation, and tried to make things right, which I respect and appreciate. Because of that, I am changing this from a one-star to a four-star review.

I personally won’t be resubscribing, as the situation felt disrespectful and like bad business to me — but I do want to acknowledge that their management does care and does follow up.“