The Eye Institute of West Florida

Dr Desai is the BEST! I’ve had the best experience and he is very reassuring, when things hadn’t gone quite to script.

I found this practice to be very unethical, inconsistent and money driven. First of all, many of the good doctors (like Dr. Sims) leave fast. Spoke to manager David and rude receptionist Carol today. I am an existing patient and have medical insurance that covers routine eye exams/checkups once every 2 years. The Eye Institute of W. Florida is in network with my insurance and I have been seen in their office by Dr. Sims 2 years ago with the SAME exact coverage and no problem. I went to schedule my check up today and they are trying to say I need a medical diagnosis to be seen. Well the medical diagnosis is a routine eye exam. I am in the healthcare profession and know what is going on here. They are looking for ways to up charge insurance or go through vision coverage which probably reimburses more. This is so unexceptable. Complaints are being filed with DOH and my medical records have been requested to determine what "medical diagnosis" was used with Dr. Sims. I would like to know how Dr. Sims was able to see me with no problems, but now there is an issue. Greed! Not to mention Carol said she couldn't even make a recommendation for a good eye doctor at this practice when I asked her who might be a good fit since Dr. Sims left.

Had my annual Keratoconus check up today. There's always a little anxiety inside associated with the process/results. Lisa made the visit very relaxing. I've never had the prep work for the exam be so relaxing and comforting. Wonderful patient manner and she was able to alleviate the nervousness and place me at ease. Of course Dr. Diakonis always offers top notch examination, information and advice. Thank you all.