About The Eye Institute of West Florida
The Eye Institute of West Florida is a premier ophthalmology center offering a range of eye care services. Patients praise the diverse staff, including those who speak Spanish, and the convenient location with ample parking. The institute's doctors, including Dr. Roberts, are highly commended for their professionalism, friendliness, and thorough examinations. One patient, who had previously experienced challenging experiences at another eye clinic, credits Dr. Roberts with providing a life-changing diagnosis and treatment plan, allowing them to avoid surgery and enjoy improved eye health. Another patient appreciates Dr. Roberts' personalized attention, feeling grateful for the expert care and advice. Overall, The Eye Institute of West Florida is known for its exceptional staff, state-of-the-art facilities, and outstanding patient outcomes.
Dr Desai is the BEST! I’ve had the best experience and he is very reassuring, when things hadn’t gone quite to script.
I found this practice to be very unethical, inconsistent and money driven. First of all, many of the good doctors (like Dr. Sims) leave fast. Spoke to manager David and rude receptionist Carol today. I am an existing patient and have medical insurance that covers routine eye exams/checkups once every 2 years. The Eye Institute of W. Florida is in network with my insurance and I have been seen in their office by Dr. Sims 2 years ago with the SAME exact coverage and no problem. I went to schedule my check up today and they are trying to say I need a medical diagnosis to be seen. Well the medical diagnosis is a routine eye exam. I am in the healthcare profession and know what is going on here. They are looking for ways to up charge insurance or go through vision coverage which probably reimburses more. This is so unexceptable. Complaints are being filed with DOH and my medical records have been requested to determine what "medical diagnosis" was used with Dr. Sims. I would like to know how Dr. Sims was able to see me with no problems, but now there is an issue. Greed! Not to mention Carol said she couldn't even make a recommendation for a good eye doctor at this practice when I asked her who might be a good fit since Dr. Sims left.
Had my annual Keratoconus check up today. There's always a little anxiety inside associated with the process/results. Lisa made the visit very relaxing. I've never had the prep work for the exam be so relaxing and comforting. Wonderful patient manner and she was able to alleviate the nervousness and place me at ease. Of course Dr. Diakonis always offers top notch examination, information and advice. Thank you all.