About The Comfort Authority
The Comfort Authority is a business dedicated to improving the comfort of people's homes. They have trained and certified experts who assess the whole home to identify the exact causes of any issues that may be preventing a comfortable living environment. Customers have reported being very pleased with the service they received, noting prompt scheduling, diagnosing, and repairing of problems. The team is knowledgeable and keeps customers informed about the work being done. They offer multiple options for fixing problems and add additional items to prevent future issues. The owner and team work with customers on pricing and provide great service for their products. Recent reviews emphasize their professionalism, thoroughness, and friendly service. Technicians like Glenn, Ura, and Robert have been praised for their efficiency and clear communication. Customers appreciate the smooth process from scheduling to inspection. Many mention the fair pricing and the positive difference in system performance after service, with one customer highlighting how a technician walked them through the issues with their AC unit and provided reasonable options for needed repairs. Overall, The Comfort Authority is a reliable and trustworthy business focused on ensuring their customers' comfort in their homes.
Very pleased with my service. Was only without air for 1 day. Prompt scheduling , diagnosing and repairing. Eric arrived and got right to work. He kept me abreast of of he was doing and what the problem was. Glad he had the necessary part to fix it. Was fixed in under 1 1/2 hours. Highly recommend. Thank you Comfort Authority & Eric.
Luis Menendez came today to check the air conditioning unit that was installed two years ago, almost to the day. I found him to be very, personable, cordial, and efficient. He was both very helpful and also concerned that I understood why an element in the air filtration unit should be replaced. I would welcome him back anytime to conduct needed assessments. On a scale of 1 - 10. He rates a 10 Brian Braley
When I needed our past AC person to check our unit because it couldn’t even maintain a temperature of 80, I was told via text that it needed replacing without him even hooking up his equipment to tell me what was wrong. This is when I called Comfort Authority, I’d read positive feedback about them in the Nextdoor Neighbor app and our neighbor had just used them for a complete system replacement and was very happy. A tech, Luis, came out the same day I called and walked us through the numerous issues. Luis was very helpful and did a great job at explaining everything. The unit was just too old to find parts for since it was manufactured in 1997! Two days later, we met with the person who walks you through system replacements. Derek was great and didn’t try to upsell us. He also explained several existing issues with our current system’s balance, which we’d never been told by our past company. We decided to go ahead and do a full replacement, condenser relocation, and an additional return. A team of 3 came out the next day: Michael, Wren, Aura (not sure his spelling, sorry). They explained things very well, were courteous, personable, and did a great cleanup job. Best of all, they got us up and going in ~12 hrs! Even though we kept the same tonnage as our old unit, we can already tell a big difference in the output of air tonight. Thanks to everyone met, including Glenn and Gary who also came by to assist. Our entire experience was great and I will highly recommend Comfort Authority to friends and family.