About Pencheff and Fraley LPA Injury and Accident Attorneys
Pencheff and Fraley LPA is a reputable law firm known for its exceptional service and dedication to clients. The team, led by attorney Ray, is highly trustworthy and knowledgeable, providing a sense of security and confidence to those they work with. They are well-versed in their field and have a proven track record of achieving the best possible outcomes for their clients. With a personal touch, they guide clients through the process with ease, keeping them informed and comfortable every step of the way. Their professionalism, compassion, and attention to detail are evident in their work, and they are not afraid to face big insurance companies head-on to get clients the compensation they deserve.
I just picked my father's medical records up from your office. When I walked in and asked for them, the secretary looked at me and pointed over at a table next to two chairs in the lobby. This is the way they were waiting for me. And could have possibly been laying there since Monday,This now being Friday.When I sent them they were in a nice box organized.But when I picked them up they were laid out for the public. Anybody to take or view or take any of the files out of, which I don't know if they're all there or not. No I have not had time to go through them seeing as how I just picked them up. But for one they should not have been just laying on a table in the lobby next to the chairs for clients who come in to see or look through.Nor for the public to just look through, that is why there is a HIPAA violation at hospitals on stuff like this for people's medical records. That packet is my father's personal medical history and it SHOULD NOT have been left laying like that.And I should have received it the way that you received it from me,organized in order and in a box. Not a scattered mess, crinkled and wrinkled out of order and not boxed from you or your staff.That was very unprofessional out of you or your staff whoever gathered it.And I did have my husband with me so he knows where they were laying and how I pick them up. There's more I could add to this like the fact of there's a communication issue And the timing between client contacting you about info and you reaching back out to them is lacking an appropriate timely manner. If it's longer than 30 days of you reaching out to a possible client, there's an issue with the office. Especially when you tell a client you will reach back out to them within a week or two and don't. Waste of time on my possible case of another attorney may be taking knowing there is a time limit for my case. Would not recommend using this law firm. oh and the cover sheet of my dad's cover sheet on his files where he had wrote notes. he did not even have my father's name right he had my father's name as Richard. just so you know David Farley if you would have looked at stuff a little better and been more organized you would have known the name was Ronald, not Richard And as you can see, the pictures were taken in your elevator
I was involved in a motor vehicle accident not too long ago and Josh Fraley tremendously helped me get the money I deserved when my insurance company failed to make a fair offer. Their service and professionalism greatly exceeded my expectations. Josh went above and beyond to handle my claim, he was extremely convenient and prompt. I’d highly recommend Pencheff and Fraley for their services.