Florida Family Primary Care Center Of Hanley is a medical practice that receives positive reviews from its patients. The staff is described as professional, affectionate, and efficient, with a particular praise for the pediatrician Dr. Neitza Hooper, who is noted for her compassionate and knowledgeable care. Patients express satisfaction with the medical services provided, though some complaints have been made about the phone service, which is reported to be unreliable and difficult to navigate. Overall, the clinic is recommended as an efficient and caring healthcare provider.
Terrible service at this clinic. My mom was suspected of COVID. When they tested her and it was positive, they literally threw her out of the place. They sprayed her all over her body and took her out of the clinic. From there I took my entire family out of that clinic.
This Clinic, its secretaries or customer service are terrible, especially Ms. Tatiana said that I arrived after hours when in a phone call they said that after the appointment time they wait for you 15 minutes and the Ms. said no, she had to change the appointment when I come driving 1 hour. While his colleagues did everything possible to assist me. Sometimes the empathy of these girls stays at home.
I’ve been treated poorly by the receptionists here so many times I can’t even count they are even worse to my husband who only speaks English. They move my appointments before even asking and now when I’m trying to change my sons pcp they aren’t willing to give me his medical information. DO NOT RECOMMEND