I first used Chris and Sons for holiday lighting services in 2018.
Beyond the initial installation, communication, and follow through were sorely lacking, but the excuses were abundant.
In 2022, despite paying for installation on October 9th, I went without lights.
On December 5th, I reached out to ask that the $390 I'd paid for 2022 be applied to 2023.
The lights went up in 2023.
This year, I reached out October 18th and was told I was on the schedule for the following week.
On Nov 1, I reached out to let him know we'd be in and out that weekend but that we'd left the lights outside. His response was, "I'll be there!"
November 12th, I asked if he'd be able to get the lights up that week and was told that, yes, I was scheduled to be completed by the end of the week.
November 17th, at 1:32 p.m., I told him I was hoping to see him yet today.
He said, "Awesome, thanks. I'm finishing a couple and will head over. If not, tonight then tomorrow morning after my meeting."
November 18th, I messaged at 1pm to check in since we were beyond the quoted time frame again.
He said he was aware of the situation and that the only thing he could guarantee was that they would be installed as soon as possible.
I responded with the information I provided above and told him that if they weren't installed that day, I'd seek a refund through my credit card company.
His response to me asks why I feel like I'm special, that I'm free to find another company, that I'd be doing him a favor and that he would "rather not deal with women like me."
Women like what?
That expect either follow through, or some sort of communication that they won't be able to do what they said, instead of being lied to and left hanging over and over?
Chris failed to EVER reach out to let me know he wouldn't be coming, or needed to push it back. The only communication received, aside from one time when he tried to sell me additional products, was initiated by myself, and like the woman that posted about her yard, I have messages going back years to support that.
Linda Tucker
Mar 2023
I manage a doggy daycare on 2.5 acres that he takes care of. Chris does an amazing job every Saturday morning. Always beats me here and has gone above and beyond every week! So much better than our last guy! He's very kind, professional, and respectful. He's also not afraid of ours pup's no matter how big they are ? I would definitely recommend Chris and Son Lawn Service!!!!Services: Mulching
Christina Gazaille
Mar 2023
Chris and his son came out to clean up my parents yard after Ian. I was afraid of someone taking advantage of price gouging and also my elderly parents but he was so respectful and rates were so affordable. Once the neighbors saw them out there they quickly got extra clients in the neighborhood! They quickly became the neighborhoods go to company!Services: Mulching
Malissa Tigges Morgan
Oct 2021
Chris has been a hard working and reliable landscaping business owner from the young age of 10 (true facts). This has afforded him decades of experience in honing his craft and providing excellent customer service. He is extremely skilled and takes pride in his work, which is to make your home, your property, look beautiful. His sons are cut from the same cloth; responsible young men who work hard and have an eye for artistic detail. Highly recommend Chris & Sons for all your landscaping and lighting needs. Once a customer, always a customer. You’ll become a part of the family!
Kati Rose
I first used Chris and Sons for holiday lighting services in 2018. Beyond the initial installation, communication, and follow through were sorely lacking, but the excuses were abundant. In 2022, despite paying for installation on October 9th, I went without lights. On December 5th, I reached out to ask that the $390 I'd paid for 2022 be applied to 2023. The lights went up in 2023. This year, I reached out October 18th and was told I was on the schedule for the following week. On Nov 1, I reached out to let him know we'd be in and out that weekend but that we'd left the lights outside. His response was, "I'll be there!" November 12th, I asked if he'd be able to get the lights up that week and was told that, yes, I was scheduled to be completed by the end of the week. November 17th, at 1:32 p.m., I told him I was hoping to see him yet today. He said, "Awesome, thanks. I'm finishing a couple and will head over. If not, tonight then tomorrow morning after my meeting." November 18th, I messaged at 1pm to check in since we were beyond the quoted time frame again. He said he was aware of the situation and that the only thing he could guarantee was that they would be installed as soon as possible. I responded with the information I provided above and told him that if they weren't installed that day, I'd seek a refund through my credit card company. His response to me asks why I feel like I'm special, that I'm free to find another company, that I'd be doing him a favor and that he would "rather not deal with women like me." Women like what? That expect either follow through, or some sort of communication that they won't be able to do what they said, instead of being lied to and left hanging over and over? Chris failed to EVER reach out to let me know he wouldn't be coming, or needed to push it back. The only communication received, aside from one time when he tried to sell me additional products, was initiated by myself, and like the woman that posted about her yard, I have messages going back years to support that.
Linda Tucker
I manage a doggy daycare on 2.5 acres that he takes care of. Chris does an amazing job every Saturday morning. Always beats me here and has gone above and beyond every week! So much better than our last guy! He's very kind, professional, and respectful. He's also not afraid of ours pup's no matter how big they are ? I would definitely recommend Chris and Son Lawn Service!!!!Services: Mulching
Christina Gazaille
Chris and his son came out to clean up my parents yard after Ian. I was afraid of someone taking advantage of price gouging and also my elderly parents but he was so respectful and rates were so affordable. Once the neighbors saw them out there they quickly got extra clients in the neighborhood! They quickly became the neighborhoods go to company!Services: Mulching
Malissa Tigges Morgan
Chris has been a hard working and reliable landscaping business owner from the young age of 10 (true facts). This has afforded him decades of experience in honing his craft and providing excellent customer service. He is extremely skilled and takes pride in his work, which is to make your home, your property, look beautiful. His sons are cut from the same cloth; responsible young men who work hard and have an eye for artistic detail. Highly recommend Chris & Sons for all your landscaping and lighting needs. Once a customer, always a customer. You’ll become a part of the family!
Amanda Christopherson
Wonderful customer service.