Our AC went out Thursday evening. We left a message with their answering service that night, and first thing Friday morning they called us. Rayon showed up before 9 AM and got right to work. He tested the system and determined which parts had failed us. He made a quick trip to get the new parts, came right back and had our home cooling down by 11AM! Rayon was friendly & professional, and great with our pesky dogs. We appreciated Jamie in the office. She answered our questions and explained that the entire service call was covered under our warranty plan. So glad we chose Thompson's. A reliable, local service provider seems to be such a lucky find these... read full review
May 2025
Nobody wants their AC to go out, especially on a 2 year old new house, but parts sometimes fail. I called Thompson who did my initial install and they came out within 3 hours. They didn’t have the part (new motor) but obtained it and returned first visit the next morning. The lady whom I spoke to was very polite and kept me updated with calls, texts and emails. Ray the technician was very polite, very thorough and did a great job. Highly recommended.
April 2025
Thompson's Air Conditioning delivered outstanding service. Their prices were fair and transparent. The technician was professional and took his time to diagnose the problem. (freon leak)The job was completed perfectly, with no issues. I highly recommend them for reliable AC service.
Our AC went out Thursday evening. We left a message with their answering service that night, and first thing Friday morning they called us. Rayon showed up before 9 AM and got right to work. He tested the system and determined which parts had failed us. He made a quick trip to get the new parts, came right back and had our home cooling down by 11AM! Rayon was friendly & professional, and great with our pesky dogs. We appreciated Jamie in the office. She answered our questions and explained that the entire service call was covered under our warranty plan.
So glad we chose Thompson's. A reliable, local service provider seems to be such a lucky find these... read full review
Nobody wants their AC to go out, especially on a 2 year old new house, but parts sometimes fail. I called Thompson who did my initial install and they came out within 3 hours. They didn’t have the part (new motor) but obtained it and returned first visit the next morning. The lady whom I spoke to was very polite and kept me updated with calls, texts and emails. Ray the technician was very polite, very thorough and did a great job. Highly recommended.
Thompson's Air Conditioning delivered outstanding service. Their prices were fair and transparent. The technician was professional and took his time to diagnose the problem. (freon leak)The job was completed perfectly, with no issues. I highly recommend them for reliable AC service.