1764 SE Port St Lucie Blvd, Port St. Lucie
Fri 8:30AM - 6:30PM
4.0
★★★★☆
28 reviews
“UpdateThank you to Penny, Kyra, and B&C Team for taking my pup in today to trim her hair shorter. My requests for the shorter cut around her face, ears, and feet and the feedback from the groomer helped me understand the final look and outcome. My pup's anxiety during the groom session was also helpful to witness so I can determine the best options to keep her calm and less stressed as well as make things easier and more efficient for the groomer during a trim appointment. Thanks again to this team to accommodate my original groom request. You are a friendly, hardworking team and I appreciate your care of my pup.OriginalSo I had taken my Morkie to a private groomer and she didn't quite get the short cut I wanted on my pup's head, face, and legs. I waited about 3 weeks and was referred to Bubbles & Cuddles. I explained to the owner, Amber, the service I wanted and at the time she quoted me $65. I thought this was a bit high since my pup's body had been well groomed only a few weeks earlier but was willing to pay it if I got the head, face, and leg trim I wanted.I arrived about 8min late to my appt and immediately apologized. I'm afraid I'm not used to seasonal FL traffic. It appeared they were not grooming any dogs when we got there but were talking with a customer and his dog who left a few minutes later. It wasn't until later that evening that I received their text asking me to come a half-hour earlier than scheduled.I explained how the prior groomer had missed doing the shorter cut I requested and how the knots behind my pup's ears were neither brushed out or trimmed. I felt I explained the shorter cut I wanted very clearly. They may have mentioned that the cost for this groom would be higher but I do not recall and they definitely did not tell me a specific amount.So they took my pup off for a bath and I left to run some errands. When they called me that she was ready to be picked up I was on my final errand which took longer than expected. I got to the Spa as they were getting ready to close. When I looked at my pup I mentioned to the employee that I did want the head, ears, and even the legs trimmed much shorter than they were. The look they gave her may be a standard trim for her breed but I prefer the groom to last longer and for her to have the shorter cut. In any case, it was not as short as I requested. I was told to call back the next morning to discuss. Then I was told the charge was $80. When I asked why it was not the $65 I was originally quoted, I was told that amount only covered certain services and, though I could not tell where, they did more to trim her overall. To add insult to injury, I gave a $10 tip which I can ill afford at this time.I was not able to call back first thing the next morning but did call around noon the next day and left a message for the owner to call me when it was convenient for her so I could discuss my concerns. I never received a call back, or a text. I find this to be a strange way to do business.Lesson learned; be extremely specific, ask for the cost prior to any work commencing, return early enough to ensure service is satisfactory, pay and tip accordingly--not just because I feel like I am obligated to provide a tip.”