On Jan 4th, 2024, I had to purchased a water heater from this company who decided to have me pay (over $500), even thought it's under warranty. Fast forward to Feb 26, 2024 and I still have not received my initial deposit of over $500. I was told the owner will deposit it back into my account, that never happened, I was told the owner is on vacation and now they are just angry at me for asking for my money. I did nothing wrong in this situation. I was told 30 days and I will get my money back. Customer be ware!!! these guys are not professionals. I will also take this complaint to the AO Smith and BBB.
Dane DelPezzo
Jan 2024
We purchased a water heater that stopped working.Called the manufacturer they told us it was still under warranty and to call there supplier Bond plumbing supply in port st. lucie and they would issue us 2 new heating elements at no charge .I called bond plumbing supply and provided the authorization code they told me that they had the parts in stock and there would be no charge and to just come by .We then drove 30 minutes to there location and upon arrival there employees said we had to pay for the parts .I explained to them we just got off the phone a half hour before and was told there would be no charge with the authorization code. That did not matter to them it was my tough luck .An hour of my time wasted .In closing i really hate to be lied too and have my time wasted by rude employees .Save yourself a headache and GO Somewhere Else
Gary Sills
Sep 2023
Hi my name is Gary Sills I'm 65 yrs old and it took me that many years to get good service, had been working on project for two days finally told wife something not right so I went over to Bond Plumbing Supply was lucky enough to get Albert who took his time explain everything I needed to know until job was completed so if you want great service, knowledgeable information, great customer service Bond Plumbing Supply is the place to visit, I spoke with more than one customer service Representative they were all great so Bond is the place.
Bryce Greenfield
May 2023
This is a great plumbing supply company for contractors. Great service and friendly associates.
heather l
Apr 2023
Do NOT use this company for any warranty stuff. I bought my hot water heater from them that was under warranty on dec 22nd they made me pay for it up front and said I’d get a check from AO Smith. I spoke to AO smith they paid them on January 9th and they are supposed to cut me a check. I spoke to Dolly who supposedly is the VP of the company she’s beyond rude. She laughs at her customers and thinks it’s a big joke. It’s now march 30th I still haven’t received my money. This company is horrible. Dolly is probably one of the worst humans I’ve ever dealt with. She even told me she bi polar lol I can tell. The fight isn’t over they will pay me my money they owe me. Here’s the heads up go to a real company. This one is a joke
Gladys Ortega
May 2022
Very professional. Dan offered alternate solutions when the product I wanted was on back order and not available. Very happy with the service and expertise of the staff.
Kevin Batiuk
Feb 2022
I would recommend this supply house to all plumbing companies. I personally have been going to Bond since 1994. I have worked for 2 plumbing companies since '94. Was very happy with their products,prices and service. ??
Frank Kolanovic
Feb 2022
Had a failed water heater after 7 months that was purchased from Bond, ao Smith said to return it to the store for a replacement, bond won't take it unless I purchase another. Not good business!
Nick G
Oct 2021
Whoever’s in charge of the store really needs to work on your teams customer service. Had about a $3000 order that I needed some guidance with and they didn’t want to help for anything. I’ll take my business somewhere else!
M K
Sep 2021
These people dont understand customer service. I showed up to showroom yo buy all the plumbing fixtures for my new home being fully remodeled. My budget for fuacets, toilets, and sinks is $9000. When i arrived in the showroom i was the only customer and there were 2 sales people sitting at thier desk doing nothing, one was eating an orange. I was never greeted and neither stood up so i looked around and then walked over to ask how i get prices. The guy eating the orange sitting at his desk said...."this is not home depot, we dont put prices on our products, it would be too much work". He then proceeded to tell me he only works by appointment,...i asked him how far out the appointments are. He asked what i need and i told him i need everything for a 3 bed 2.5 bath house...baths and kitchen. He looked at me annoyed and sarcastically said do u have a list, do u know ehat colors, do you know what style, do u kniw what brands. Whats the purpose of shopping and having a showroom uf you know all that? Hr then said they had appointments available after lunch and asked if i could come back after he finished his orange. I walked out because it was obvious this guy is arrogant and not going to be easy to work with and did not value my business. There are plenty of places to buy plumbing fixture from people who actually want to help you. Maybe the reason they had no customers at all in the showroom was the attitude of this lazy salesman.
Sterling tinkering Pusey
On Jan 4th, 2024, I had to purchased a water heater from this company who decided to have me pay (over $500), even thought it's under warranty. Fast forward to Feb 26, 2024 and I still have not received my initial deposit of over $500. I was told the owner will deposit it back into my account, that never happened, I was told the owner is on vacation and now they are just angry at me for asking for my money. I did nothing wrong in this situation. I was told 30 days and I will get my money back. Customer be ware!!! these guys are not professionals. I will also take this complaint to the AO Smith and BBB.
Dane DelPezzo
We purchased a water heater that stopped working.Called the manufacturer they told us it was still under warranty and to call there supplier Bond plumbing supply in port st. lucie and they would issue us 2 new heating elements at no charge .I called bond plumbing supply and provided the authorization code they told me that they had the parts in stock and there would be no charge and to just come by .We then drove 30 minutes to there location and upon arrival there employees said we had to pay for the parts .I explained to them we just got off the phone a half hour before and was told there would be no charge with the authorization code. That did not matter to them it was my tough luck .An hour of my time wasted .In closing i really hate to be lied too and have my time wasted by rude employees .Save yourself a headache and GO Somewhere Else
Gary Sills
Hi my name is Gary Sills I'm 65 yrs old and it took me that many years to get good service, had been working on project for two days finally told wife something not right so I went over to Bond Plumbing Supply was lucky enough to get Albert who took his time explain everything I needed to know until job was completed so if you want great service, knowledgeable information, great customer service Bond Plumbing Supply is the place to visit, I spoke with more than one customer service Representative they were all great so Bond is the place.
Bryce Greenfield
This is a great plumbing supply company for contractors. Great service and friendly associates.
heather l
Do NOT use this company for any warranty stuff. I bought my hot water heater from them that was under warranty on dec 22nd they made me pay for it up front and said I’d get a check from AO Smith. I spoke to AO smith they paid them on January 9th and they are supposed to cut me a check. I spoke to Dolly who supposedly is the VP of the company she’s beyond rude. She laughs at her customers and thinks it’s a big joke. It’s now march 30th I still haven’t received my money. This company is horrible. Dolly is probably one of the worst humans I’ve ever dealt with. She even told me she bi polar lol I can tell. The fight isn’t over they will pay me my money they owe me. Here’s the heads up go to a real company. This one is a joke
Gladys Ortega
Very professional. Dan offered alternate solutions when the product I wanted was on back order and not available. Very happy with the service and expertise of the staff.
Kevin Batiuk
I would recommend this supply house to all plumbing companies. I personally have been going to Bond since 1994. I have worked for 2 plumbing companies since '94. Was very happy with their products,prices and service. ??
Frank Kolanovic
Had a failed water heater after 7 months that was purchased from Bond, ao Smith said to return it to the store for a replacement, bond won't take it unless I purchase another. Not good business!
Nick G
Whoever’s in charge of the store really needs to work on your teams customer service. Had about a $3000 order that I needed some guidance with and they didn’t want to help for anything. I’ll take my business somewhere else!
M K
These people dont understand customer service. I showed up to showroom yo buy all the plumbing fixtures for my new home being fully remodeled. My budget for fuacets, toilets, and sinks is $9000. When i arrived in the showroom i was the only customer and there were 2 sales people sitting at thier desk doing nothing, one was eating an orange. I was never greeted and neither stood up so i looked around and then walked over to ask how i get prices. The guy eating the orange sitting at his desk said...."this is not home depot, we dont put prices on our products, it would be too much work". He then proceeded to tell me he only works by appointment,...i asked him how far out the appointments are. He asked what i need and i told him i need everything for a 3 bed 2.5 bath house...baths and kitchen. He looked at me annoyed and sarcastically said do u have a list, do u know ehat colors, do you know what style, do u kniw what brands. Whats the purpose of shopping and having a showroom uf you know all that? Hr then said they had appointments available after lunch and asked if i could come back after he finished his orange. I walked out because it was obvious this guy is arrogant and not going to be easy to work with and did not value my business. There are plenty of places to buy plumbing fixture from people who actually want to help you. Maybe the reason they had no customers at all in the showroom was the attitude of this lazy salesman.