Optical Department-Palm Beach

Aug 2023

I reluctantly give 3 stars because all the negative complaints you read are true, and I did wind up leaving in frustration for more attentive private care. The doctors are excellent, but it all falls apart in the translation.....huge waits, new people each visit, etc. I also felt that I was rushed through everything with little concern for less invasive procedures. In the end, I did my cataracts there, but not the more extensive glaucoma surgery they pushed.

Feb 2023

I was a little nervous about my appointment at Bascom Palmer after reading the reviews here. To be honest, my expectations weren't high going in. I have to admit, I was pleasantly surprised by the care I received by everyone I came in contact with during yesterdays visit. I had several tests performed and each technician was incredible. Dr Luis Haddock took his time, asked several questions, and performed a thorough examination. During the exam, the Dr explained what he was doing, why he was doing it, and carefully and thoroughly explaining his findings. Dr Haddock was nothing short of amazing. As I was checking out and scheduling my follow up appointment, Jainiris also took the time to explain each and every charge. Even though Jainiris was wearing a COVID mask, by the inflection in her voice, I could tell she was smiling under that mask and actually cared for me as a person. I just wish I remembered everyone's name I came in contact with yesterday so I could recognize them in this review. It is easy to see why Bascom Palmer is ranked #1 nationally in Ophthalmology by U.S. News and World Report.

Jul 2022

I am frustrated at several things. The whole system is just too big and too overwhelmed. The system takes entirely too long to make your first appointment. Wait times of 40 min. Then, you tell them what you need, then they say... oh, no, you need this section, and then put you on hold a really long time and that recording asks if you want to be called back. Then, they don't. If you stay on top of them, eventually you will reach them.The whole thing is just frustrating and different. You feel like a number. The people who answer the phones do not really know who to set you up with. They told my mom the wrong eye doctor too when it was a cancer issue.