Great customer service! The staff clearly communicated that they accepted walk-ins but were fully booked. When I mentioned I was 30 minutes away, they checked their availability and were able to accommodate me. Their transparency and professionalism ensured I didn’t waste time traveling unnecessarily, and their service was exceptional. Sara was so sweet and great! She took her time ensuring I left 100% satisfied and I was. After moving from another state I finally found someone I really like and now she has a repeat client! Thanks Sara!
November 2024
Had the best experience today at NWC ! I’ve been to this location a few times in the past but today was definitely by far the best experience and has solidified me as a guest forever! Alexis was my esthetician today and will be my girl for the foreseeable future. She made me feel comfortable, did a beautiful job with my service and was great at upselling me a product to take home without being super pushy/shoving it down my throat. She was just phenomenal. I hope she stays at Midtown location so I can continue to see her for all my needs ! Thank you so much Alexis! You are the reason I will be back!!
November 2024
Vanessa technician is the best!!!!!
The reason why I gave only 4 stars is because I couldnt make appoitment iver the phone, they told me I have to walk in and hope they have availability to give me service. First of all I spend money there every month, second I dont want every technician, I trust Vanessa and would like to make appoitment with her. The reason why is like that is because I couldnt make to my first appoitment that I was schedule, but I always call and reschedule if I have too. I asked for manager and they told me they dont have one. I just dont think this is okay because I go every month, if I missed any month I get it but I call and... read full review
Great customer service! The staff clearly communicated that they accepted walk-ins but were fully booked. When I mentioned I was 30 minutes away, they checked their availability and were able to accommodate me. Their transparency and professionalism ensured I didn’t waste time traveling unnecessarily, and their service was exceptional. Sara was so sweet and great! She took her time ensuring I left 100% satisfied and I was. After moving from another state I finally found someone I really like and now she has a repeat client! Thanks Sara!
Had the best experience today at NWC ! I’ve been to this location a few times in the past but today was definitely by far the best experience and has solidified me as a guest forever! Alexis was my esthetician today and will be my girl for the foreseeable future. She made me feel comfortable, did a beautiful job with my service and was great at upselling me a product to take home without being super pushy/shoving it down my throat. She was just phenomenal. I hope she stays at Midtown location so I can continue to see her for all my needs ! Thank you so much Alexis! You are the reason I will be back!!
Vanessa technician is the best!!!!!
The reason why I gave only 4 stars is because I couldnt make appoitment iver the phone, they told me I have to walk in and hope they have availability to give me service. First of all I spend money there every month, second I dont want every technician, I trust Vanessa and would like to make appoitment with her. The reason why is like that is because I couldnt make to my first appoitment that I was schedule, but I always call and reschedule if I have too. I asked for manager and they told me they dont have one. I just dont think this is okay because I go every month, if I missed any month I get it but I call and... read full review