The Dr. Rafael A. Peñalver Clinic is a healthcare facility that provides a range of medical services to its patients. The clinic is known for its professional and efficient staff, who strive to deliver high-quality care. Patients have praised the clinic's doctors, particularly Dr. Tomas Garcia, for their caring and attentive approach. The clinic's staff are also commended for their efforts to confirm appointments and ensure a smooth patient experience. However, some patients have reported instances of poor customer service, with one individual describing a negative encounter with a nurse named Marcia. Despite these isolated incidents, the clinic is generally well-regarded for its commitment to patient care and its affiliation with the renowned Jackson Hospital.
Called to speak with someone in the office 1hr before closing and no one ever picked up. I was on hold for 1hr before realizing the time for closing had come up. This is constant and it’s aggravating because nobody’s calling for nothing, obviously. I needed paperwork for my job.
I’ve been in this clinic for a long time doctors are great the waiting time is pretty accurate but I do have a big problem trying to reach out to doctors office to speak with an assistant and management, they never answer the phone and if they return your call is usually not the same day. It’s a shame that we are loosing our customer service in America. I love my doctors but you need to do something in regards to touching bases with patients.
Have been bringing my daughter here for 6 years and I really want to recognize Dr. Roberto Gonzalez! He is absolutely the best doctor I’ve ever encountered. He does his absolute best in providing the CARE values jackson stands for. Would recommend him to anybody!!
971 Northwest 2nd Street, Miami, FL 33128
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