About Coordinadora USA - Casillero Virtual
Coordinadora USA - Casillero Virtual provides a reliable and efficient shipping service. Packages arrive quickly and in good condition, with careful packaging to prevent damage. The company’s customer service is responsive, with excellent management and spectacular support that addresses questions and concerns. The online platform is user-friendly, allowing customers to track inventory and request shipping with ease. Many reviews highlight fast service, reasonable prices, and the ability to track packages in the system. However, some customers note that communication could improve, as important updates are sometimes only sent via email. Overall, Coordinadora USA - Casillero Virtual offers a convenient and trustworthy solution for shipping needs, with services that stand out among competitors.
The service is acceptable. The price is a little high, but oh well. The bad thing was that the item arrived at the mailbox in the United States and they only sent an email to my email, an email that I never check. Almost a month goes by and if it's not because I look at the mail by chance, I don't realize that the item was in the locker. Why didn't they send SMSs? Why didn't they call me on the phone? Bad, because if I remember correctly, when an item is not claimed after 30 days they can dispose of the item.
Excellent management, spectacular customer service and consolidated logistics, the shifts are as expected and the shipments arrive in perfect condition, the information on the status of the shipment is first-hand and easily accessible, something far above its competitors
Been using their service for almost a decade, around 100 consolidated shipments, and haven't had any problems! Love that they answer their email promptly and love their points / rewards system. Highly recommend their service if you need to ship from the States to Colombia. A+