Batchelor Children's Research Institute

Apr 2021

Would give negative stars if I could. I have been coming here more than 2 years because of having no other alternative in the area. I have never been treated so rudely. I can deal with the 3 or more hours of wait time, but not the inconsiderate attitude. I have left there crying several times

Apr 2021

Appoint at 10:45 am it is now 12:51 pm and I have yet to see the doctor! My first two tests were done by 11:18 am and here I sit just waiting. Stopped one
Of the techs and they checked and said 3 people were ahead of me!!! Next time I’ll risk it and drive to Miami’s Bascom Palmer, other than the drive to Miami, I’m out of there in 2 hours tops.
Wish this doctor had a more bedside manner.

Mar 2021

My appointment was originally set for 2/25, then moved to 3/5 then again to 3/16. No explanation except over-booking. At my long awaited appointment to discuss a lens exchange, I was told (after being dilated) by Dr. Victoria Chang that she is taking a leave of absence for all surgery and I would have to be referred to someone else!! A 3 month wait to be told this. None of the staff was friendly, compassionate or helpful. I am very disappointed in my experience with Victoria Chang and her staff at Bascom Palmer. I also had a ridiculous wait of 2-1/2 hours to be told this. BAD experience for me.