The Ritz-Carlton, South Beach

Feb 2024

We booked a waterfront room through my Amex. When we arrived, they gave us a room on the 3rd floor with no view at all and in the corner. I immediately had to go down and complain that this is not what we paid for, considering the price we paid. They did accommodate us up to the 10th floor, but we didn't get in that room until around 7 pm. I had put my best friend (dog) down the night before, so I was wanting stress free and head clearing type of a stay. Unfortunately we did have that hiccup. After we got into the room, it was nice. No complaints. The staff was great. I actually had my other dog with us bc she was very sad about losing her friend, too. Everyone was very...read full review

Jan 2024

I recently stayed here and by far my favorite part was the handcrafted waffles and egg dishes made daily by Ellis in the kitchen as you wait. Do yourself a favor....if you stay at the Ritz Carlton South Beach, have one of her waffles at least once. They are heaven and she is always smiling! Thank you Ellis! See you soon.

Jan 2024

Liked:Exceptionally friendly conciergeBrilliant service at breakfastComplimentary gelatoGift of balloons/chocolates to mark our honeymoonDisliked:Check-in/Check-out was awful. At check-in, team member was badly groomed, disinterested, unsure of himself etc We received a warmer welcome at an airport motel in Dallas the night beforeCheck-out was farcical… asked the clerk to print our folio for scrutinising and she disappeared for fifteen minutes… then returned and couldn’t respond to any questions about the content on our bill. ‘I’m an intern and will need to refer you to my supervisor but he’s not available now.’ Totally unacceptable for what they charge...read full review