I been trying to make an appointment for my 85 year old wife and the one that answered the phone is nasty and hangs up the phone on me and my wife was sick and that person on the front desk threw us out and she said wait outside somebody will be out there to check her and I waited 45 minutes and no one’s came out so I went back in and she said wait you’re turn and my wife had fever and she has dimentia so I told her I’m going to another doctor and they took care of her and she is better doctor Janis Black should talk to that person at the front desk to treat senior person better or get rid of her my name is Concetta Rodriguez
Robin LK
Aug 2025
What a refreshing change from over-scheduled offices with doctors who’ve no time to listen! My husband has been a patient x 2+ years and I recently became a patient. Focused care and kind hearts combined with current technologies and research. Can you ask for any more?
Note: Be sure to use the online patient portal to download doctor’s notes and follow-up. Super helpful! Thank you, Drs. (Mr. & Mrs.) Loftis and team!
Robert W Groves
Jul 2025
They are very competent and caring and take care of me on regular visits with the Nurse Practioner Alaina Gainor they are Great!!!!!
Elizabeth Distasio
Jul 2025
I am extremely disappointed with my recent experience at Complete Care LLC. I had an appointment scheduled with Dr. Newman and arrived 30 minutes early at the Banana River Drive location. This was the address confirmed by the text reminders I received from their office.
When I arrived, the office was closed for a staff meeting. I waited until 1:50 p.m. and then knocked on the door. I was informed that Dr. Newman was not at that location, but at a completely different office on Courtney Parkway. This was their mistake, not mine.
I was assured that Dr. Newman would still see me, so I rushed across town and arrived at the correct location at 2:11 p.m. My original appointment time was 2:00 p.m. I was only 11 minutes late because of their error. Despite this, Dr. Newman refused to see me. I was given no explanation, no apology, and she would not even come out to speak with me.
This experience was completely unprofessional. Their mistake caused the delay, yet I was the one who was treated disrespectfully. Patients deserve consideration and accountability. I received neither from this practice. I strongly advise others to think twice before trusting Complete Care LLC with your time or your health.
Do better.
Paul Berube
Jun 2025
My son and I had a trip planned to Alaska... he came down with an infected absess... putting our trip of a lifetime at risk. They made arrangements to get us in right away. Doctor Newman took care of my son... 3 visits including follow ups in 4 days where they worked us in with short notice... and he was fixed right up. Can't say enough good words for the professional care. Highly recommend.
Tracy Wilkins
May 2025
Almost every time I call during normal business hours it goes to voice mail. The last straw was when I had a UTI and I left a detailed message that I needed an appointment and no one ever called me back. Bad enough nobody answers the phone. Dr. Ana Restrepo has no bedside manners and treats you like she’s disciplining a child. I’ve only seen her once so terrible first impression but that’s ok because I’m not going back.
Mike Bohak
Oct 2024
Nobody deserves to have to go there. Although nurse Alana is great. Staff is totally incompetent and always scarce, no matter how empty the waiting room is. They will conveniently cancel your appointment without letting you know until you show up. Awesome!
Brian C
Apr 2024
was charged inappropriately, in my opinion, including a service I did not request. taking my $345 loss for a single visit and starting over elsewhere
Alfred Smith
Feb 2024
Dr Loftis is great! Love having him as a Dr easy to talk too and is always on top of everything. Office staff is always different and hope they get that worked out.
Kathy Pepin
Dr gainer wonderful doctor to see
Santiago Rodriguez
I been trying to make an appointment for my 85 year old wife and the one that answered the phone is nasty and hangs up the phone on me and my wife was sick and that person on the front desk threw us out and she said wait outside somebody will be out there to check her and I waited 45 minutes and no one’s came out so I went back in and she said wait you’re turn and my wife had fever and she has dimentia so I told her I’m going to another doctor and they took care of her and she is better doctor Janis Black should talk to that person at the front desk to treat senior person better or get rid of her my name is Concetta Rodriguez
Robin LK
What a refreshing change from over-scheduled offices with doctors who’ve no time to listen! My husband has been a patient x 2+ years and I recently became a patient. Focused care and kind hearts combined with current technologies and research. Can you ask for any more?
Note: Be sure to use the online patient portal to download doctor’s notes and follow-up. Super helpful! Thank you, Drs. (Mr. & Mrs.) Loftis and team!
Robert W Groves
They are very competent and caring and take care of me on regular visits with the Nurse Practioner Alaina Gainor they are Great!!!!!
Elizabeth Distasio
I am extremely disappointed with my recent experience at Complete Care LLC. I had an appointment scheduled with Dr. Newman and arrived 30 minutes early at the Banana River Drive location. This was the address confirmed by the text reminders I received from their office.
When I arrived, the office was closed for a staff meeting. I waited until 1:50 p.m. and then knocked on the door. I was informed that Dr. Newman was not at that location, but at a completely different office on Courtney Parkway. This was their mistake, not mine.
I was assured that Dr. Newman would still see me, so I rushed across town and arrived at the correct location at 2:11 p.m. My original appointment time was 2:00 p.m. I was only 11 minutes late because of their error. Despite this, Dr. Newman refused to see me. I was given no explanation, no apology, and she would not even come out to speak with me.
This experience was completely unprofessional. Their mistake caused the delay, yet I was the one who was treated disrespectfully. Patients deserve consideration and accountability. I received neither from this practice. I strongly advise others to think twice before trusting Complete Care LLC with your time or your health.
Do better.
Paul Berube
My son and I had a trip planned to Alaska... he came down with an infected absess... putting our trip of a lifetime at risk. They made arrangements to get us in right away. Doctor Newman took care of my son... 3 visits including follow ups in 4 days where they worked us in with short notice... and he was fixed right up. Can't say enough good words for the professional care. Highly recommend.
Tracy Wilkins
Almost every time I call during normal business hours it goes to voice mail. The last straw was when I had a UTI and I left a detailed message that I needed an appointment and no one ever called me back. Bad enough nobody answers the phone. Dr. Ana Restrepo has no bedside manners and treats you like she’s disciplining a child. I’ve only seen her once so terrible first impression but that’s ok because I’m not going back.
Mike Bohak
Nobody deserves to have to go there.
Although nurse Alana is great.
Staff is totally incompetent and always scarce, no matter how empty the waiting room is. They will conveniently cancel your appointment without letting you know until you show up.
Awesome!
Brian C
was charged inappropriately, in my opinion, including a service I did not request. taking my $345 loss for a single visit and starting over elsewhere
Alfred Smith
Dr Loftis is great! Love having him as a Dr easy to talk too and is always on top of everything. Office staff is always different and hope they get that worked out.