Warning to all..... be sure you have your referral number from your insurance provider before you make your appointment. It took me two weeks and five phone calls to get them to find my referral and release it so it could be used to make my appointment. I felt like I was doing their job for them making sure they did what was necessary to get me my appointment. Calling back and asking twice for the release of my referral approval is something I should never have to do. Better training their staff should be one of Watson Clinics main goals.
Kat E.
Mar 2024
DO NOT GO HERE FOR LONG COVID ASSISTANCE. I have had long covid for over 4 years. Haggerty (and staff) was rude and judgmental, and instead of helping me she treated me like i was crazy and charged me a fortune to do so. I found cures myself - probiotics, activated charcoal and oregano oil - this clinic is a complete detriment.
Margaret S.
Oct 2023
This place is hit or miss with the quality of doctors. I've had a specialist who spent a total of 3min and 45 seconds with me. Another did an exam and said my exam was normal but did not mention what they said was NORMAL WAS A BODY PART THAT HAD BEEN SURGICALLY REMOVED. I'm pretty sure body parts do not grow back. My primary care NP is wonderful. Like I said it's hit or miss with the docs.
Chris R.
Dec 2022
I am so totally disappointed in the health care I have not received from the ENT department. I've been calling and sending emails for 2 days now and have not received a single word from these people. I am sooo dissatisfied and disappointed it the lack of care and concern. I have a sinus infection which is chronic for me, which they know, and no response for 2 days. Seriously!!! I left 2 messages and sent 2 emails also. This is very sad. Looking for a new ENT. Any suggestions in Lakeland fl area.
Donna P.
Oct 2022
Dr. Harvey was not at all what I expected out of a professional at Watson Clinic. Maybe because they were over-booked with standing room only. He was salty, bitter and short with no diagnosis, no referrals, nothing...nothing....except buy some eye drops! Couldn't even refer eye drops...spend 4 bucks to 69 bucks it your choice they're all the same. Waste of time and money.
Lucinda Hinson
Feb 2021
excellent care at this facility. They cared for my husband better than any place weve been to.
M C.
Oct 2020
We just moved to Lakeland in May and looked for a local family physician. We chose Jason Saylor, DO. When we called in July for an appointment, scheduling said the first available time to see him was September. We ended up seeing William Keeler, a PA. He ordered lab work for routine screenings. My cholesterol was high and they said Saylor would like to see me in 4 months and retest. Earlier this month, October, I called to schedule an appointment and told them I was wanted to be seen for to redo a lab test and possible see the doctor, not sure exactly what all they needed. No one knew what I needed. Finally was told lab work was needed and then to see the doctor but the first available appointment is in December, 2 months. My questions....what if I have an issue and need to see my family physician this week or maybe next week? Appears you can't see a family physicians for 2 months, not just a few days or a week or two. This is exactly what socialized medicine looks like! I've NEVER had an issue seeing my physician until I came to this practice, and this is EXACTLY why we are leaving the Watson Clinic. The staff at Saylor's office was friendly, but not being able to see a doctor within a reasonable timeline is pointless. I'm assuming Saylor is like some of these new doctors coming out of medical school that want to make $250,000 with bonuses and perks but only see 10-15 patients a day. If that is the case, he won't last long. I know specialist that are able to see patients within a week, and Saylor is NOT a specialist!
Brian R.
Oct 2020
On Sunday, October 18, 2020, after suffering a serious asthmatic attack, I was denied emergency medical service at the Watson Clinic Urgent Care Center in South Lakeland because I allegedly owed two $20 copayments that I already paid two years before. My wife, who is covered under my insurance as well as Medicare, saw her debt to Watson Clinic soar from $750 to more than $1,000 in 2020 even though she had no more than four visits. When my wife and I first moved to Lakeland, FL from Raleigh, NC, more than three separate people warned us not to go to Watson Clinic Urgent Care. It seems the word "care" is an oxymoron. Unless Care stands for "Concerned About only financial Reward over Everything. Yep, their billing practices are unethical at best, downright criminal at worst. If you plan to visit Watson Clinic, make sure you pay with a credit card and keep your receipts. Keep your statements. You might have to prove that you paid a bill one day in order to avoid getting double billed. My cousin Glenn was a highly accomplished physician who managed emergency rooms and owned several clinics in L.A. I learned a lot from my cousin, especially about medical ethics. I can say without hesitation that the leadership of Watson Clinic has either forgotten or never seen the Hippocratic Oath. They are NOT deserving of our patronage, nor should they be involved in the practice of medicine in any way shape or form. Bottom line: there are better and more ethical organizations in our region. They have qualified professionals. They will not look at you as a customer or a victim to gouge; they will see you as a PATIENT. Remember, MEDICAL ETHICS MATTERS!!!
William B.
Jun 2020
After being on hold 25 minutes waiting to see about a billing issue, asked about the person who called me and was immediately put on hold for another 15 minutes. The person who answered the phone and put me on hold then proceeded to tell me the person I inquired about was on break and I would have to call back. I asked if she could help me and she said yes so I began to go through my story and was told I would have to talk to the person I originally inquired about that I was returning a call from. Complete incompetence at Watson Clinic as for the billing department! This lady didn't care about anything other than herself! Seemed to be having a issue just having a job. She is definitely on the WRONG SEAT ON THE BUS!!!
Ali H.
Jun 2020
I came in to Watson Clinic for an IUD removal and replacement. I had an appointment with "Dr." Pellegrini.. I left with a horrible taste in my mouth and want to let everyone know about this. Firstly, she took her time to begin the process, she denied me numbing medication and pain medication. She never mentioned to me that there would be a man in the room standing behind her, creepily staring into my open cervix. He was of no use in that room and all it did was make me uncomfortable as he placed his hand on my knee at one point when the procedure got most painful and left it there. He proceeded to tell me what a great job I did but really it was uncomfortable. He then left the room after the procedure was finished and the doctor did not even give me a pad as I would slightly bleed for the next few hours.. She didn't even let me stay and rest for the time I needed, she made me feel rushed to get out of the room. I have been in serious pain for almost a week after, they should've given me medication for. This is the second time I get an IUD and I can clearly recall my first experience (being 16 years old) being a bliss. This is not how a medical professional should perform nor treat a patient. I will not be back to see her.
Sally D.
Warning to all..... be sure you have your referral number from your insurance provider before you make your appointment. It took me two weeks and five phone calls to get them to find my referral and release it so it could be used to make my appointment. I felt like I was doing their job for them making sure they did what was necessary to get me my appointment. Calling back and asking twice for the release of my referral approval is something I should never have to do. Better training their staff should be one of Watson Clinics main goals.
Kat E.
DO NOT GO HERE FOR LONG COVID ASSISTANCE. I have had long covid for over 4 years. Haggerty (and staff) was rude and judgmental, and instead of helping me she treated me like i was crazy and charged me a fortune to do so. I found cures myself - probiotics, activated charcoal and oregano oil - this clinic is a complete detriment.
Margaret S.
This place is hit or miss with the quality of doctors. I've had a specialist who spent a total of 3min and 45 seconds with me. Another did an exam and said my exam was normal but did not mention what they said was NORMAL WAS A BODY PART THAT HAD BEEN SURGICALLY REMOVED. I'm pretty sure body parts do not grow back. My primary care NP is wonderful. Like I said it's hit or miss with the docs.
Chris R.
I am so totally disappointed in the health care I have not received from the ENT department. I've been calling and sending emails for 2 days now and have not received a single word from these people. I am sooo dissatisfied and disappointed it the lack of care and concern. I have a sinus infection which is chronic for me, which they know, and no response for 2 days. Seriously!!! I left 2 messages and sent 2 emails also. This is very sad. Looking for a new ENT. Any suggestions in Lakeland fl area.
Donna P.
Dr. Harvey was not at all what I expected out of a professional at Watson Clinic. Maybe because they were over-booked with standing room only. He was salty, bitter and short with no diagnosis, no referrals, nothing...nothing....except buy some eye drops! Couldn't even refer eye drops...spend 4 bucks to 69 bucks it your choice they're all the same. Waste of time and money.
Lucinda Hinson
excellent care at this facility. They cared for my husband better than any place weve been to.
M C.
We just moved to Lakeland in May and looked for a local family physician. We chose Jason Saylor, DO. When we called in July for an appointment, scheduling said the first available time to see him was September. We ended up seeing William Keeler, a PA. He ordered lab work for routine screenings. My cholesterol was high and they said Saylor would like to see me in 4 months and retest. Earlier this month, October, I called to schedule an appointment and told them I was wanted to be seen for to redo a lab test and possible see the doctor, not sure exactly what all they needed. No one knew what I needed. Finally was told lab work was needed and then to see the doctor but the first available appointment is in December, 2 months. My questions....what if I have an issue and need to see my family physician this week or maybe next week? Appears you can't see a family physicians for 2 months, not just a few days or a week or two. This is exactly what socialized medicine looks like! I've NEVER had an issue seeing my physician until I came to this practice, and this is EXACTLY why we are leaving the Watson Clinic. The staff at Saylor's office was friendly, but not being able to see a doctor within a reasonable timeline is pointless. I'm assuming Saylor is like some of these new doctors coming out of medical school that want to make $250,000 with bonuses and perks but only see 10-15 patients a day. If that is the case, he won't last long. I know specialist that are able to see patients within a week, and Saylor is NOT a specialist!
Brian R.
On Sunday, October 18, 2020, after suffering a serious asthmatic attack, I was denied emergency medical service at the Watson Clinic Urgent Care Center in South Lakeland because I allegedly owed two $20 copayments that I already paid two years before. My wife, who is covered under my insurance as well as Medicare, saw her debt to Watson Clinic soar from $750 to more than $1,000 in 2020 even though she had no more than four visits. When my wife and I first moved to Lakeland, FL from Raleigh, NC, more than three separate people warned us not to go to Watson Clinic Urgent Care. It seems the word "care" is an oxymoron. Unless Care stands for "Concerned About only financial Reward over Everything. Yep, their billing practices are unethical at best, downright criminal at worst. If you plan to visit Watson Clinic, make sure you pay with a credit card and keep your receipts. Keep your statements. You might have to prove that you paid a bill one day in order to avoid getting double billed. My cousin Glenn was a highly accomplished physician who managed emergency rooms and owned several clinics in L.A. I learned a lot from my cousin, especially about medical ethics. I can say without hesitation that the leadership of Watson Clinic has either forgotten or never seen the Hippocratic Oath. They are NOT deserving of our patronage, nor should they be involved in the practice of medicine in any way shape or form. Bottom line: there are better and more ethical organizations in our region. They have qualified professionals. They will not look at you as a customer or a victim to gouge; they will see you as a PATIENT. Remember, MEDICAL ETHICS MATTERS!!!
William B.
After being on hold 25 minutes waiting to see about a billing issue, asked about the person who called me and was immediately put on hold for another 15 minutes. The person who answered the phone and put me on hold then proceeded to tell me the person I inquired about was on break and I would have to call back. I asked if she could help me and she said yes so I began to go through my story and was told I would have to talk to the person I originally inquired about that I was returning a call from. Complete incompetence at Watson Clinic as for the billing department! This lady didn't care about anything other than herself! Seemed to be having a issue just having a job. She is definitely on the WRONG SEAT ON THE BUS!!!
Ali H.
I came in to Watson Clinic for an IUD removal and replacement. I had an appointment with "Dr." Pellegrini.. I left with a horrible taste in my mouth and want to let everyone know about this. Firstly, she took her time to begin the process, she denied me numbing medication and pain medication. She never mentioned to me that there would be a man in the room standing behind her, creepily staring into my open cervix. He was of no use in that room and all it did was make me uncomfortable as he placed his hand on my knee at one point when the procedure got most painful and left it there. He proceeded to tell me what a great job I did but really it was uncomfortable. He then left the room after the procedure was finished and the doctor did not even give me a pad as I would slightly bleed for the next few hours.. She didn't even let me stay and rest for the time I needed, she made me feel rushed to get out of the room. I have been in serious pain for almost a week after, they should've given me medication for. This is the second time I get an IUD and I can clearly recall my first experience (being 16 years old) being a bliss. This is not how a medical professional should perform nor treat a patient. I will not be back to see her.