Villages Eye Institute

I called at 3:55 pm on Monday to find out when my surgery was scheduled for the next Friday and received the message that they were closed, that it was after office hours. Makes me wary about trusting their doctors.

I really like the office staff and Dr Ramsey is so caring and professional.

They are very caring I'm very patient. I would recommend them to anybody

I would give this office ZERO stars if that were an option. I found Dr.Ramsay to be very competent, respectful to patients, snd caring. However, the whole office staff is beyond awful. From not answering the phone & putting on the out-of-office message (so you cannot leave one) when called DURING office hours, to scheduling surgery without informing the patient and then lying about it and saying she did tell me (even though I had a witness to the contrary and shouldn’t you CONFIRM with the patient the date is acceptable??) to never calling back when they are supposed to, actually never calling back at all, giving the cold shoulder and treating me with disrespect because I asked my insurance company to help me with getting an appointment…..this office is the worst I have ever visited. I should have known it would be terrible when it literally took me over 25 initial phone calls to get an appointment & when I FINALLY talked to the office manager, all she could do was complain about my referring optometrist’s office, basically saying they were incompetent. Which is not at all accurate. But I really should have known the first time I walked in the office….it’s old and looks drab & dirty but nothing a coat of paint & new carpet couldn’t fix, so why don’t they??? Then the same woman who later lied about my surgery date sat in the reception window while arguing with another patient on the phone, then hanging up on her. In addition, a “machine” had become damaged so I couldn’t get one of the tests I needed at that appointment, meaning I had to go back (an hour’s drive for my husband, who has to take off work to take me to my appointments, as my eye condition makes it illegal to drive myself, each way), but couldn’t have another appointment for almost THREE months! Not to mention they should have rescheduled the original appointment if they were unprepared (regardless of the reason ) for all necessary testing. Also, both times I have been there involved 2+ hours, mostly waiting with a maximum of 3 other people. No reason for that. By the way, my surgery? It was supposed to be 5 MONTHS after seeing them the first time. That is RIDICULOUS, esp. considering my conditions, which have continued to worsen, could result in loss of sight if not treated in a timely manner. However, this office staff could not care less. No offer to even TRY to see if it could be sooner. In fact, all I got was, “Other offices take longer.” Fortunately, I have found a new ophthalmologist with a caring staff so I never have to see these uncaring people (who are perhaps in the wrong job) again . Since it was obvious they (with the exception of Dr. Ramsay himself) did not care for me, I am sure this makes them quite happy. But do yourself a favor and STAY AWAY FROM THIS OFFICE unless you just like to be disrespected and mistreated as s patient.

I have tried 5 times over the past week to get an appt. with Dr. Ramsay. This would be my second time with him as I had my first one last year. What is the problem?

Staff is friendly, facility is very clean and well kept, providers are knowledgeable and listen and address concerns, 10/10 would recommend

Very personable and knowledgeable.

Very helpful

Friendly and efficient business.

Great technicians. Optical department closed 05/2023.