Pella Window and Door Showroom of Jacksonville, FL

Mar 2024

We spent about $20,000 to replace some windows and sliding glass doors. Install was good but they left everything unfinished for the inspection. I have called numerous times and it has been weeks with no inspection and everything is still unfinished. No issues with the installers at all, they did a great job, but no one follows up with you or calls you back.

Nov 2023

The custom window should get a 5. The installation gets a 1 (zero not available). Pella Jacksonville tried to install the window when I was out of town, despite being told I would be out of town. They changed the product manager without telling me. I did not know who to call until a week after the installation. The installation was incomplete; I was told i would hear from Pella to arrange stucco repair. Never heard from them despite 3 phone calls. They left an opened package of the almond-colored screw hole plugs with several missing. I called and was told I would receive the missing plugs, but never did. When I met with the sales rep originally, I said I wanted to be...read full review

Nov 2023

I have nothing but good things to say about my experience with Pella. Everyone involved was professional and courteous. Mikaela was put in a kind of lousy situation - not her fault - and handled it flawlessly. Renaldo and his crew did the installation without a hitch. I would definitely recommend these folks without hesitation.Services: Window installation