Their technician, Darrrel S., just left here from pumping out the septic tank. He was here the last time we used Wind Environmental / Metro Rooter too. He (along with every employee I have dealt with at this company) has been nothing but respectful, honest, and helpful. Darrel S. is so nice and respectful..great employee as waa the lady who helped me over the phone when i called to book the appt.
They completely empty your tank, take pics as they go, and supply all to you in an electronic report. Also if you find a lower price..Id suggest to call them give them a chance to match/beat it. There have never been any hidden fees and its always the price they quote me prior to getting the work done. No 'dirty' business practices with this company...except pumping out your septic! :)
About Metro Rooter, A Wind River Company
Metro Rooter, a Wind River Environmental Company, is an all-in-one solution for plumbing, grease, lift station, and septic services. Established in 1978, Metro Rooter has become a leading plumbing and pumping company in Florida, serving Jacksonville, Ponte Vedra, Orange Park, and The Beaches. They cater to commercial, industrial, and residential clients and operate during storms, floods, and power outages, ensuring help when it is needed most. Their disposal facility manages septic and grease waste responsibly.
Skilled technicians provide pumping, cleaning, and camera inspections for various systems, including high-pressure vacuum, lift stations, digester tanks, grease traps, and spill clean-ups. Customers frequently praise the excellent service, from scheduling and communication to the technicians' polite and helpful demeanor. Metro Rooter is known for solving complex problems efficiently and fairly, always aiming to deliver the best solution quickly and affordably.
Recent reviews highlight the professionalism and honesty of their staff. Technicians like Junior and Chansi have been commended for their thorough work, knowledge, and attention to detail. Junior, in particular, received high praise for his experience and willingness to search for underlying issues, providing clear explanations throughout the process. Customers appreciate the electronic reports after septic tank pumping and the company’s commitment to matching lower prices. With transparent pricing and dependable service, Metro Rooter remains a top choice for plumbing and environmental needs.
Reviews
Their technician, Darrrel S., just left here from pumping out the septic tank. He was here the last time we used Wind Environmental / Metro Rooter too. He (along with every employee I have dealt with at this company) has been nothing but respectful, honest, and helpful. Darrel S. is so nice and respectful..great employee as waa the lady who helped me over the phone when i called to book the appt.
They completely empty your tank, take pics as they go, and supply all to you in an electronic report. Also if you find a lower price..Id suggest to call them give them a chance to match/beat it. There have never been any hidden fees and its always the price they quote me prior to getting the work done. No 'dirty' business practices with this company...except pumping out your septic! :)
I have edited my review from last week because I don't know what Angel sent Darrell to me but he is nothing but professional and knowledgeable. He showed up a little after 5pm, and was amazing, got the job done quickly and knew pretty much where the tank was when we didn't know ourselves. Definitely redeemed themselves and I hope Darrell is around when I need tant maintenance again and I hope I am able to request technicians because his name is top of my list! Thanks Darrell for making a crap Monday less crappy (all puns intended!)
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Good to know
- on-site services
- accepts credit cards
Location
8892 Normandy Boulevard, Jacksonville, FL 32221
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