Jon’s Computer Repair Jax

Brought my laptop to this young young man in November for a keyboard repair , here it is January and am still awaiting him to contact me with the keyboard that he informed me would only cost 14.95 . After the first 2 weeks he offered me to pay for express shipping , was certainly not in any hurry , yet didn't realize it would take months for him to complete this laptop repair. Customer beware of unreputable services

I found Jon's Computer Repair after a random google search. I reached out and left a voicemail. I didn't receive a call back, but a text which made me a bit skeptical from the start. That and the mandatory $40 deposit before actually meeting him or receiving any repairs. I already had my lap top diagnosed previously and knew that I needed a new hard drive. I explained to Jon how imperative it was that I have my lap top back in a timely manner because the operation of my business depended on it. He told me it was a routine repair and assured me that I would have my lap top back by the next afternoon. Needless to say, $100 and 3 weeks later my lap top has still not been repaired. 3 weeks of limited to no communication and driving back and forth from his home to pick up and drop off my computer because it wasn't fixed properly. I lost clients and sales because of it. He seems like a good kid, but his professionalism, communication and business etiquette definitely need a lot of work.

I contacted Jon on September 11th for a hardware issue on my laptop. He kept it for about three days before telling me he fixed it with a windows re-install, and told me that it worked fine. The day I took it back home, it was immediately clear that the issue persisted.

It is my work laptop and I needed it fixed as quickly as possible so I contacted a second repair shop that confirmed it was a hardware issue; the laptop needed to be shipped back to the manufacturer for repairs as it was a motherboard and graphics card problem.

I contacted Jon for a refund which he agreed to, $160, and told me that he would get it taken care of and message me soon. It has been a month… read full review