Been going to see Dr. Dunlap for over a year now. He is by far one of the best doctors I’ve found here in Jax. As with every office there is room for improvement however cannot say enough about Dr. Dunlap and his back office help Kelly. She has gone above and beyond to help me like no other and those two are honestly the reason why I will call Dr. Dunlap my doctor for years to come!
Country side home services LLC.
Nov 2023
Been going to see Dr. Dunlap for over a year now. He is by far one of the best doctors I’ve found here in Jax. As with every office there is room for improvement however cannot say enough about Dr. Dunlap and his back office help Kelly. She has gone above and beyond to help me like no other and those two are honestly the reason why I will call Dr. Dunlap my doctor for years to come!
Ilovesox Karst
Nov 2023
I am very pleased with this office. Gretchen is my fav! She listens to you without making you feel rushed and she’s very knowledgeable. The office staff are always polite and helpful. I like also that I can send a message in the patient portal and get an email reply or a phone call. I’m doing open enrollment for insurance coverage and I was pleased to see I would be able to stay with the Normandy office/practice.
Taljuana Williams
Oct 2023
First visit was a success. The building was clean and neat. Each staff member was friendly and welcoming to the office. I meet with Dr. Dunlap and his student. Both were personable and listen to my concerns. Educated me on maintaining a balance diet with low sodium. Assure me that I’m healthy and if there is any concern the office will follow up. Thanks again for all your help today!!
Fran Hurst
Jul 2023
If you want a good doctor with efficient staff, this is not the place to spend your insurance $$$. The reception staff are pleasant on the phone and in person however they should not be expected to answer your inquiries.When you call with a question, the promise to call you back is rarely followed up on. You have to keep Hammering at their door to get an answer.I recently received a blood draw report that stated I had high level potassium 5.6. No call to discuss this with me other than to call me and confirm my pharmacy for a new prescription.After almost a week on this rx I felt like I was dosed with Novocaine. I called and told the phone answerer, she promised to ask doctor and call me back. Guess what? You guessed it. No call. I persisted and called and insisted for an answer. She said hold on, I will check with the doctor. I held on for a long time and she yelled to someone: she wants to know what to do about the medicine. I can hear the conversation. Someone? Mop lady perhaps? Yells back, tell her to stop taking it. I hung up the phone. Called back a few days later after I cooled down and insisted I speak with someone in charge. They connected me to Joy who listened to my story, made all kind of apologies and made a follow for me to see the Big Man, Dr. Dunlap. Did that this morning. He was pleasant and made all the required apologies. I did not feel reassured about the diagnosis after talking to him. I got more info from Google/Mayo clinic.After his short conversation with me he said someone would be right with me for a blood draw. I sat for 15 minutes and got up to leave and that's when they realized they had left me waiting all that time. They hastily took me for a blood draw after they bumped another patient out of the chair. They drew blood, I left without checking out.They have referred me for another test for a possible liver cyst most likely to cover their butts. My only salute is for Ms. Skameka King who is very competent when you can get an appointment with her.I do not salute Gretchen Baldwin and her constant calling me Honey. I am a full grown woman and it is demeaning to me to be called by this name. Try being a little more professional Gretchen!When this series of test are over I will be looking for another PCP.When I told Dr Dunlap this he just shrugged it off.PS: I still received no information as to handle the diagnosis of 5.6 Potassium Level.
Heather Canfield
Apr 2023
The office staff is horrendous at this location. They have no care if you get seen for your appointment or not. The receptionist can't be bothered to get up out of her chair and be helpful. Shameful that a poor front office staff is paired with great doctors.
Julie Hicks
Apr 2023
If Jesus Christ himself was available it's not worth the office staff and their attitude to be seen. It is really shameful.
marie Bragg
Oct 2022
dr Edwards is a joke he really has no feeling for his patients no follow up. i went in april to have my foot checked was swelling up they sent me to exrays i spent 76.dollrs to hve he exray, went in the 14 October to get results no record of me ever having an exray so still dont know what s wrontg with my foot stil have the problem would not recommend this office to a friend or family member.
K S
Jun 2022
I've been going here for 3 years it started out average wait and staff but it started going downhill then I started waiting extremely long one day I waited over an hour in the lobby then got in the room and was forgotten I came out because it was close to time for school pick up the lady at the computer in the hall says I don't know what to tell you because I asked how much longer. I had to pick up my kids but I got a survey in the lobby how was my visit I haven't been seen when I stated this she looked at the screen finally asked my name I watched her go up about four places they skipped me forgot I was in the last room...now waiting forever is normal they don't answer the phone or answer put you on hold I waited 1st in line 33mins and called back and she took care of me so they just throw people on hold and forget that too I told them I'm changing doctors she sounded happy when she said ok and hung up
Jill Taylor
Mar 2022
When Dr. Edward's took over the quality of care decreased and continued to do so until I left. I went numerous times for a hernia and was told it wasn't and when the issue came to a head Dr. Edward's didn't have the courage to face me and say he was wrong. That incident led to total distrust.I wish I could say it is just Dr. Edward's, but his staff also doesn't listen and is rude. They talk about the patients in the halls in a derogatory manner, where other patients can hear.
Countryside Home Services LLC.
Been going to see Dr. Dunlap for over a year now. He is by far one of the best doctors I’ve found here in Jax. As with every office there is room for improvement however cannot say enough about Dr. Dunlap and his back office help Kelly. She has gone above and beyond to help me like no other and those two are honestly the reason why I will call Dr. Dunlap my doctor for years to come!
Country side home services LLC.
Been going to see Dr. Dunlap for over a year now. He is by far one of the best doctors I’ve found here in Jax. As with every office there is room for improvement however cannot say enough about Dr. Dunlap and his back office help Kelly. She has gone above and beyond to help me like no other and those two are honestly the reason why I will call Dr. Dunlap my doctor for years to come!
Ilovesox Karst
I am very pleased with this office. Gretchen is my fav! She listens to you without making you feel rushed and she’s very knowledgeable. The office staff are always polite and helpful. I like also that I can send a message in the patient portal and get an email reply or a phone call. I’m doing open enrollment for insurance coverage and I was pleased to see I would be able to stay with the Normandy office/practice.
Taljuana Williams
First visit was a success. The building was clean and neat. Each staff member was friendly and welcoming to the office. I meet with Dr. Dunlap and his student. Both were personable and listen to my concerns. Educated me on maintaining a balance diet with low sodium. Assure me that I’m healthy and if there is any concern the office will follow up. Thanks again for all your help today!!
Fran Hurst
If you want a good doctor with efficient staff, this is not the place to spend your insurance $$$. The reception staff are pleasant on the phone and in person however they should not be expected to answer your inquiries.When you call with a question, the promise to call you back is rarely followed up on. You have to keep Hammering at their door to get an answer.I recently received a blood draw report that stated I had high level potassium 5.6. No call to discuss this with me other than to call me and confirm my pharmacy for a new prescription.After almost a week on this rx I felt like I was dosed with Novocaine. I called and told the phone answerer, she promised to ask doctor and call me back. Guess what? You guessed it. No call. I persisted and called and insisted for an answer. She said hold on, I will check with the doctor. I held on for a long time and she yelled to someone: she wants to know what to do about the medicine. I can hear the conversation. Someone? Mop lady perhaps? Yells back, tell her to stop taking it. I hung up the phone. Called back a few days later after I cooled down and insisted I speak with someone in charge. They connected me to Joy who listened to my story, made all kind of apologies and made a follow for me to see the Big Man, Dr. Dunlap. Did that this morning. He was pleasant and made all the required apologies. I did not feel reassured about the diagnosis after talking to him. I got more info from Google/Mayo clinic.After his short conversation with me he said someone would be right with me for a blood draw. I sat for 15 minutes and got up to leave and that's when they realized they had left me waiting all that time. They hastily took me for a blood draw after they bumped another patient out of the chair. They drew blood, I left without checking out.They have referred me for another test for a possible liver cyst most likely to cover their butts. My only salute is for Ms. Skameka King who is very competent when you can get an appointment with her.I do not salute Gretchen Baldwin and her constant calling me Honey. I am a full grown woman and it is demeaning to me to be called by this name. Try being a little more professional Gretchen!When this series of test are over I will be looking for another PCP.When I told Dr Dunlap this he just shrugged it off.PS: I still received no information as to handle the diagnosis of 5.6 Potassium Level.
Heather Canfield
The office staff is horrendous at this location. They have no care if you get seen for your appointment or not. The receptionist can't be bothered to get up out of her chair and be helpful. Shameful that a poor front office staff is paired with great doctors.
Julie Hicks
If Jesus Christ himself was available it's not worth the office staff and their attitude to be seen. It is really shameful.
marie Bragg
dr Edwards is a joke he really has no feeling for his patients no follow up. i went in april to have my foot checked was swelling up they sent me to exrays i spent 76.dollrs to hve he exray, went in the 14 October to get results no record of me ever having an exray so still dont know what s wrontg with my foot stil have the problem would not recommend this office to a friend or family member.
K S
I've been going here for 3 years it started out average wait and staff but it started going downhill then I started waiting extremely long one day I waited over an hour in the lobby then got in the room and was forgotten I came out because it was close to time for school pick up the lady at the computer in the hall says I don't know what to tell you because I asked how much longer. I had to pick up my kids but I got a survey in the lobby how was my visit I haven't been seen when I stated this she looked at the screen finally asked my name I watched her go up about four places they skipped me forgot I was in the last room...now waiting forever is normal they don't answer the phone or answer put you on hold I waited 1st in line 33mins and called back and she took care of me so they just throw people on hold and forget that too I told them I'm changing doctors she sounded happy when she said ok and hung up
Jill Taylor
When Dr. Edward's took over the quality of care decreased and continued to do so until I left. I went numerous times for a hernia and was told it wasn't and when the issue came to a head Dr. Edward's didn't have the courage to face me and say he was wrong. That incident led to total distrust.I wish I could say it is just Dr. Edward's, but his staff also doesn't listen and is rude. They talk about the patients in the halls in a derogatory manner, where other patients can hear.