The absolute worst pharmacy- there's no communication amongst the departments and they will cancel deliveries at the last minute AFTER verifying that everything is good to go and giving you a delivery date. When they make a mistake on their end they will make you suffer by waiting on them even longer. It's a shame this company is the preferred specialty pharmacy for a lot of insurance companies
Apr 2026
HORRIBLE EXPERIENCE!!! for 2 Months been trying to get much needed botox applications to treat my migraines. Initially had a consultation scheduled with Dr. Eaddy, without prior notice a NP appears saying that Dr. Eaddy wasn't there. They wanted to request the botox to ACCREDO, which apparently didn't happen, I went to Cigna and Accredo, without resolve. Apparently, Dr. Eaddy signed the fax for Accredo authorizing the botox, however Accredo (today, April 29) let me know they haven't received it. In the meantime, I had to drive twice to Dr. Eaddy's office with a very unfriendly receptionist who doesn't help out, nor wants to help out, treating me with indifference.......read full review
Apr 2026
If you have an option to use any other specialty pharmacy, do it. This is by far the worst pharmacy I have ever had the displeasure of having to deal with. Every single time I have to refill a prescription it is a struggle with incompetent customer service reps, long waits, and almost certainly multiple calls and wasted hours. This last refill on a medicine I have been on for over a year has required 3 lengthy calls and STILL hasn't been shipped. If my insurance offered me an alternative to Accredo, I would never use their service again. If I could give them zero stars, I would... The absolute worst.
The absolute worst pharmacy- there's no communication amongst the departments and they will cancel deliveries at the last minute AFTER verifying that everything is good to go and giving you a delivery date. When they make a mistake on their end they will make you suffer by waiting on them even longer. It's a shame this company is the preferred specialty pharmacy for a lot of insurance companies
HORRIBLE EXPERIENCE!!! for 2 Months been trying to get much needed botox applications to treat my migraines. Initially had a consultation scheduled with Dr. Eaddy, without prior notice a NP appears saying that Dr. Eaddy wasn't there. They wanted to request the botox to ACCREDO, which apparently didn't happen, I went to Cigna and Accredo, without resolve. Apparently, Dr. Eaddy signed the fax for Accredo authorizing the botox, however Accredo (today, April 29) let me know they haven't received it. In the meantime, I had to drive twice to Dr. Eaddy's office with a very unfriendly receptionist who doesn't help out, nor wants to help out, treating me with indifference.......read full review
If you have an option to use any other specialty pharmacy, do it. This is by far the worst pharmacy I have ever had the displeasure of having to deal with. Every single time I have to refill a prescription it is a struggle with incompetent customer service reps, long waits, and almost certainly multiple calls and wasted hours. This last refill on a medicine I have been on for over a year has required 3 lengthy calls and STILL hasn't been shipped. If my insurance offered me an alternative to Accredo, I would never use their service again. If I could give them zero stars, I would... The absolute worst.