No, I would NOT recommend them. They are, in one in one word, HORRENDOUS.
Technician spent less than 10 minutes on the washing machine installing the new parts (which turned out to be the wrong parts!), said it was fixed, and left. Within the hour, while washing a small load, the washing machine began to make strange and loud noises, and stopped working. When I lifted the lid, I noticed the drum had collapsed by about four inches. I contacted the company to have the technician return, and was told he couldn't come back until four days later. I explained the situation, and was told a manager would be calling back. After waiting five hours for Frankie to call back (he still hadn't), I contacted Ocean again, and was told to take it up with the company we had the warranty plan with, which had contracted them. I did that, and was told Ocean could come out the following day. I called Ocean for an approximate time, and what I got was an extremely rude woman who basically called me a liar, and told me to take it up with the warranty company. I wanted to give Ocean a second chance (why, I don't know) and called after a while, only to find out from another customer service rep that my case had been re-assigned by my warranty company to another appliance repair company because I had refused service. I think that qualifies as lying on the first customer service's part.
Extremely rude, unprofessional, and a total waste of my time.
DO NOT WASTE TIME OR MONEY ON THIS COMPANY.
About Ocean Appliance Service, Inc.
Ocean Appliance Service, Inc. is a top appliance repair company that is factory-authorized for brands such as Miele, Monogram, Liebherr, Bertazzoni, GE, LG, Samsung, and U-Line. They provide service coverage from Boca Raton to Homestead and carry the proper insurance to service any building. Customers have praised the company's quick response, efficient diagnosis, and high-quality work. The staff is considered wonderful, and the repair process is described as easy and hassle-free. Customers appreciate the technician's knowledge, attention to detail, and willingness to address multiple appliance issues during the same visit. The company has earned a reputation for reliable and professional service, making it a recommended choice for appliance repairs in the local area.
Reviews
Big thank you to Ocean Appliance Service for quickly coming over to figure out why my dishwasher wasn’t draining. They solved the problem so now I have one less bit of stress!
We had a great experience with Ocean Appliance. They helped us with two separate issues—our cooktop and the light in our freezer—and were able to get everything working properly. They were professional, knowledgeable, responsive, and easy to work with throughout the process. We really appreciated the great service and would definitely recommend Ocean Appliance for appliance repairs!
Photos
Hours
Monday 8AM - 4PM
Tuesday 8AM - 4PM
Wednesday 8AM - 4PM
Thursday 8AM - 4PM
Friday 8AM - 4PM
Saturday Closed
Sunday Closed
Good to know
- accepts credit cards
- open to all
Location
Hollywood, FL 33020
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