Mark is an absolute life saver!!! A/C blower motor failed Saturday late afternoon. He was here less than an hour after I called, straight to the attic. The fan was not a stock item but he was here ON A SUNDAY by noon and had me all fixed and ready to get my house back to cooling again. I have no words. Thank you Mark!!!
Jun 2019
I had a new system installed several months ago. It became a "two day plus" project through no fault of Mark Torocco and his staff! It was typical of what can happen when a company begins work on a post construction repair. They were not going to leave until the new air conditioner system was done right. His knowledgeable crew did an amazing job. They arrived on time and remained until after dark both days. The system, though hidden in my garage even looks far more neat, clean and professionally installed than the original construction. They were clean and courteous. Under the supervision of an experienced installer, they seemed to enjoy the challenge and took pride in final outcome. The price was good and, after a bad experience with one of the major home service companies several months earlier, they proved to be fair. I was most impressed that a call back on a Sunday afternoon was resolved by Mr Torocco personally, within an hour. Absolutely, his is my go to company !
Mar 2016
Torocco cooling and heating is the real deal. Imagine your me, it is Friday your regular AC guy that you have had for years comes out to perform their 6 month maintenance as per your paid contract. A kid shows up and says that your AC is low on Freon and that he can't fix it but a senior repair tech will come out and fix the system shortly. The next guy shows up and says the same thing but its $982 to fix or $5770 to replace and you should probably replace the system because it is so old. He leaves with the AC still not repaired and it is getting hotter by the minute. You call a friend who does AC on the side and he comes and puts stop leak and some Freon in and tells you the same thing, system needs to be replaced. So you call 3 or 4 companies to get estimates and your friend comes by each day to add Freon but can't repair the leak, total cost $350. You finally settle on an AC contractor from out of the area because a friend knows him and can get you a great deal, $3250. Monday comes and you go and run errands in the car so you have AC all day, only to get a call one hour before the guy is supposed to pick up your new system to say that the contractor has to go out of state to get another job re-inspected and has to leave now. Now it is 3:00 pm on Monday and it is over 80 degrees in the house and you have COPD and can't breathe and you are recovering from pneumonia. What do you do??? Your grandmother luckily just got her AC replaced and knows of a local AC company with a great reputation. You call and Diane gets Mark the owner to come over right away; he tell you the same thing but with a twist. I can fix the system but it will probably die over the next few months because it is so old. Over the next few minutes he tries to get the men and new AC unit over to the house but sadly I will be without AC for the next 5 or 6 hours. So instead he fixes the system at NO COST and puts me on the schedule to have a brand new Lenox system put in on Thursday for only $3100. He doesn't see this as an opportunity to get a big pay day from a desperately ill man, he sees it as an opportunity to help a neighbor in need. So within 30 mins of being at my house it is already getting cooler and I can start breathing again. And I know that on Thursday I will get a quality Lenox AC put in my house and it saves me over $2600 dollars over the company I have used for years and who put the last system in my last house. Like Mark's card says; "Technology may change, but values don't" If you are in need a good man to put in a new AC or you need a good repairman, you can count on the folks at Torocco Cooling and Heating. I know I can. Thank you Mark Torocco and John Elrod for all your help in my time of crisis.
Mark is an absolute life saver!!! A/C blower motor failed Saturday late afternoon. He was here less than an hour after I called, straight to the attic. The fan was not a stock item but he was here ON A SUNDAY by noon and had me all fixed and ready to get my house back to cooling again. I have no words. Thank you Mark!!!
I had a new system installed several months ago. It became a "two day plus" project through no fault of Mark Torocco and his staff! It was typical of what can happen when a company begins work on a post construction repair. They were not going to leave until the new air conditioner system was done right. His knowledgeable crew did an amazing job. They arrived on time and remained until after dark both days. The system, though hidden in my garage even looks far more neat, clean and professionally installed than the original construction. They were clean and courteous. Under the supervision of an experienced installer, they seemed to enjoy the challenge and took pride in final outcome. The price was good and, after a bad experience with one of the major home service companies several months earlier, they proved to be fair. I was most impressed that a call back on a Sunday afternoon was resolved by Mr Torocco personally, within an hour. Absolutely, his is my go to company !
Torocco cooling and heating is the real deal. Imagine your me, it is Friday your regular AC guy that you have had for years comes out to perform their 6 month maintenance as per your paid contract. A kid shows up and says that your AC is low on Freon and that he can't fix it but a senior repair tech will come out and fix the system shortly. The next guy shows up and says the same thing but its $982 to fix or $5770 to replace and you should probably replace the system because it is so old. He leaves with the AC still not repaired and it is getting hotter by the minute. You call a friend who does AC on the side and he comes and puts stop leak and some Freon in and tells you the same thing, system needs to be replaced. So you call 3 or 4 companies to get estimates and your friend comes by each day to add Freon but can't repair the leak, total cost $350. You finally settle on an AC contractor from out of the area because a friend knows him and can get you a great deal, $3250. Monday comes and you go and run errands in the car so you have AC all day, only to get a call one hour before the guy is supposed to pick up your new system to say that the contractor has to go out of state to get another job re-inspected and has to leave now. Now it is 3:00 pm on Monday and it is over 80 degrees in the house and you have COPD and can't breathe and you are recovering from pneumonia. What do you do??? Your grandmother luckily just got her AC replaced and knows of a local AC company with a great reputation. You call and Diane gets Mark the owner to come over right away; he tell you the same thing but with a twist. I can fix the system but it will probably die over the next few months because it is so old. Over the next few minutes he tries to get the men and new AC unit over to the house but sadly I will be without AC for the next 5 or 6 hours. So instead he fixes the system at NO COST and puts me on the schedule to have a brand new Lenox system put in on Thursday for only $3100. He doesn't see this as an opportunity to get a big pay day from a desperately ill man, he sees it as an opportunity to help a neighbor in need. So within 30 mins of being at my house it is already getting cooler and I can start breathing again. And I know that on Thursday I will get a quality Lenox AC put in my house and it saves me over $2600 dollars over the company I have used for years and who put the last system in my last house. Like Mark's card says; "Technology may change, but values don't" If you are in need a good man to put in a new AC or you need a good repairman, you can count on the folks at Torocco Cooling and Heating. I know I can. Thank you Mark Torocco and John Elrod for all your help in my time of crisis.