Cremation Center Of Southwest Florida

"I am deeply disappointed by the service we received during an incredibly painful time. From the beginning, we were given misleading information about when my cousin’s body was received, which created confusion and distress. After waiting an entire month for the cremation to be processed, we were charged an additional $250 for “overnight shipping” despite being told initially that delivery would be free.

The communication throughout this ordeal was unprofessional and severely lacking. My calls went unreturned, updates were rare, and when I did get through to someone, the response was dismissive and unhelpful. The owner, who should have been a source of empathy and accountability, was completely unresponsive to my concerns.

This service fell far short of what’s expected, especially during such a sensitive time. I hope others don't experience the same lack of respect and transparency we did."
If I could give "0" stars I would.

Its sad that they feel like they have to upsell during my wife's morning of her mother. Very tacky

I am from out of state and spoke with Mark when my father passed away, I asked him to please notify us when the permit comes in before they do the cremation so that I can make arrangements to come to Florida to be with my family. We were told 2-4 weeks for the permit to come in and that at that point we would get a phone call and we can schedule when the cremation would occur. We received a call on 8/19 letting us know that the remains were ready to be picked up. At this point there is nothing that can be said or done to mend the situation. Please be careful if you decide to use this company.

I had the absolute worst experience with their service. My mother passed away 4/20/2024 while on hospice. The death was expected as well. The death certificate was completed and issued 4/24/24. It took them 32 days to cremate my mother. They reported it was "The hospitals and doctors fault." They had no line of communication, I had to call numerous times to bother them enough to find out what was going on. I even said I could pick up her ashes if that was an inconvenience. Initially, they seemed to be compassionate. But after they received the payment that quickly changed. She sat there for 28 days decaying under their care after the autopsy was performed. There wasn't a service to wait for, a casket, or even an urn. She simply wished for her ashes to be spread in desert roses. It takes a matter of hours to cremate a body. I absolutely regret placing my mom under Mark's care.

I got my mother’s ashes 2 weeks after her passing. ( great timing )
When I received them and the death certificate her name was spelled incorrect . They apologized by sending the paperwork to file with the state to the wrong address finally receiving them 3 weeks after calling. This paper work was suppose to have been sent to the same place they dropped off her ashes. They sent them to my home state addressing the envelope with the wrong state but correct zip. Also spelled my last name wrong on the envelope incorrect.
The paper work I filled out with them all had the correct info.
The process for us to get this corrected is lengthy
I can’t recommend this company

Initially mark seemed great and helpful but the second we made our payment he was not responsive when we had questions and needed help with things-(we are from out of town) What a disappointment when dealing with the death of a loved one. Would not recommend

My mom passed 1/28/24 on a Sunday, It took me exactly one month to finally get her remains.. Totally ridiculous…I think four weeks is to long.I would have never used if it took that long 😡. We had to wait to even have a service.. If you are in a rush,do not use them.

The website lies! They don't serve Spring Hill anymore and they refuse to fix the website! I am calling the Better Business Bureau and reporting you for false advertising!

I was promised delivery of the remains in ten days. It took 15 days, and no one communicated with me about why there was a delay. Also, I was told the death certificates would be delivered with the remains, but those were sent several days later and, again, no one communicated that they would be sent later until they were ready to be sent. They acted like they were doing me a favor by waiving the postage on the death certificates.

I am sure this service is great if the process is straight forward. Unfortunately, I had a complicated relationship with the deceased and the rest of the family. That isn't the fault of the crematorium, but I found the process frustrating in part because it became painfully obvious how little clear communication happens between members of the team. Or maybe mine was just a one-off. Either way, the poor communication resulted in a mistake on their end, and instead of being the ones to fix the mistake, some members of the team ignored my communication attempts and others were asking me to go out of my way to fix their mistake. Ultimately, we were able to resolve the issue on our own time without involving the crematorium. With that being said, I appreciate the swiftness and care they took of my father.

EDIT: As a response to the owner, I am not changing my review. My review was based on THEIR communication with each other and how they did/did not handle the mistake that THEY made. Their lack of communication between themselves led to an error that they could have fixed. I provided the information necessary to remedy the error four times, and they did not follow through except to suggest that we make fixing the error (that again they made) more convenient for them.