I had no issues with Southwest Waste Management until it was changed to Coastal Waste. They will nickel and dime you every chance they get. Need to make sure the trash does not go over the fill line to protect their precious screen that goes over the top of the bin. If you are just a small oz over the 1st ton they will charge you. I do not recommend this company unless they relax a little with their prices and how much trash goes into the roll-off bins. Like I said I never had so many issues until Coastal Waste Management took over. Oh, and they will tell you that Coastal Waste Management is the same company as Southwest Waste and they are not! DO NOT USE THEM
Larry Peterson
Jul 2024
If I could give them a Zero I would. They don't call back, and they don't pay their bills. I would avoid them and 100% go somewhere else. They are totally worthless. Not to mention they are now stealing our bails of paper and making no effort to pay us.
A G
Sep 2023
Rarely picked up on scheduled days, tripled my bill over a 3 year period. Double billed me. Receptionist argued with me for 20 mins refusing to transfer me to accounting.
Dennis Parks
Mar 2020
Decent price, but they sometimes miss their pick up which is insanely frustrating. Every time you call you have to get transferred at least four times before they put you on hold repeatedly. Looking for other options.
Eric L
Mar 2019
***Update September2018: They finally resolved the problem.Terrible Customer service. Call several time and no one answered any calls. There was one time finally someone pick up the phone and said “could you hold please” and went straight through voicemail.We just want to call them to find out wrong charges on our bill but unable to reach anyone.
Keeth Kipp
Mar 2016
Fast delivery and service. Very affordable. Great customer service!
Garrett Delisle
I had no issues with Southwest Waste Management until it was changed to Coastal Waste. They will nickel and dime you every chance they get. Need to make sure the trash does not go over the fill line to protect their precious screen that goes over the top of the bin. If you are just a small oz over the 1st ton they will charge you. I do not recommend this company unless they relax a little with their prices and how much trash goes into the roll-off bins. Like I said I never had so many issues until Coastal Waste Management took over. Oh, and they will tell you that Coastal Waste Management is the same company as Southwest Waste and they are not! DO NOT USE THEM
Larry Peterson
If I could give them a Zero I would. They don't call back, and they don't pay their bills. I would avoid them and 100% go somewhere else. They are totally worthless. Not to mention they are now stealing our bails of paper and making no effort to pay us.
A G
Rarely picked up on scheduled days, tripled my bill over a 3 year period. Double billed me. Receptionist argued with me for 20 mins refusing to transfer me to accounting.
Dennis Parks
Decent price, but they sometimes miss their pick up which is insanely frustrating. Every time you call you have to get transferred at least four times before they put you on hold repeatedly. Looking for other options.
Eric L
***Update September2018: They finally resolved the problem.Terrible Customer service. Call several time and no one answered any calls. There was one time finally someone pick up the phone and said “could you hold please” and went straight through voicemail.We just want to call them to find out wrong charges on our bill but unable to reach anyone.
Keeth Kipp
Fast delivery and service. Very affordable. Great customer service!
Louis Rubio
The best service